Service Coordinator

2 weeks ago


Grand Rapids, United States Richardson Business Solutions Full time
Job DescriptionJob Description

We are seeking a Service Coordinator to join our team You will be responsible for helping customers by providing product and service information and assisting our customer service team.

Responsibilities:

  • Customer service, answering phones, order entry, etc.
  • Customer onboarding
  • Installation & service coordinating
  • Inventory & ordering
  • Service call entry, invoicing & collections
  • Contract reviews
  • Contract / meter / SMA invoicing / collections
  • Filing & record keeping
  • Repair intake & customer follow up
  • Contract / service usage tracking
  • Contract cost tracking
  • Meter reading collection
  • Mileage tracking
  • Shipping & receiving
  • Defective item returns

Qualifications:

  • Previous experience in customer service, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Detailed oriented
  • Team mentality
  • Strong record keeping skills
  • Preference to work in a small office environment

Work Schedule:

  • Tuesday thru Friday: 8am - 4pm
  • 30 hour workweek

 

Company Descriptionwww.richardsonbus.comCompany Descriptionwww.richardsonbus.com

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