Customer Service Assistant

Found in: Resume Library US A2 - 2 weeks ago

Grand Rapids Michigan, United States Praxis Packaging Full time
Overview:
If you’re looking for a new company to grow your skills, then Praxis Packaging Solutions may be the place for you.  Praxis is an FDA-compliant packaging organization specializing in primary tablet filling of OTC & Rx packaging with industry-best serialization capabilities. We value quality, customer service, and safety, and the opportunities that come with problem solving in this fast-paced facility will allow you to boost your personal development.  Employees at Praxis are from all over the world, and diversity in the workplace is respected and celebrated.  We offer two health insurance options, dental, vision, flex, and company paid short term disability, long term disability and life insurance.  We invest in our employees and provide a 4% 401k employer match.  Apply today if you are interested in joining a dynamic team in the pharma industry.       

 

This position works closely with the Account Managers, QA and Production Team to ensure that cGMP’s, SOP’s, and work instructions are being followed.  

Responsibilities:
Data entry into the following Praxis systems:

Mantis

Sugar Suite

QuickBooks

Coordinates and helps assist Account Managers with prioritizing daily task.

Processes batch records (job totes).

Verifies and 2nd checks batch records (job totes).  

Assist Account Managers with creating and printing stencils.

Cross trains on basic accounts with Account Managers and is able to help serve as back up on general account functions.

Note taking (scribe) for company/department meetings and audits. Type up minutes for team update.

Produce and send out agendas for internal/customer meetings.

Assist and be present for all new project set-ups.

Ensure the timely receipt of orders and entry into the computer system.

Assist other Account Managers and cross train on all accounts.

Responsible for adherence to all Company policies and procedures

Works to improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions.

Instills a sense of quality through modeled quality behaviors and mindset.

Elevates complaints and problems, seeks Management assistance.

Ensures proper PPE’s and Safety procedures are followed.

Flexibly works other shifts, shifts maybe 8, 10 or 12 hours as needed.

Identifies alpha numeric sequences as needed.

Prints and Sign employee’s own name as needed.

Local travel and out of state travel may be required.

Qualifications:
High school diploma or equivalent required.

1-3 years Customer Service or Account Mgmt. or similar experience required.

The ability to work independently, without supervision required.

Ability to organize priorities and workload required.

Working knowledge of MS Office programs: Word, Excel, and Outlook, preferred.

Working knowledge of Enterprise Resource Planning (ERP) related software, preferred.

Ability to speak, read and write English in a manner that is sufficient for effective communication with supervisors, employees, and customers:  to include reading and writing skills to understand and complete necessary customer paperwork, required.

 

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