Front of House Positions at Pressroom

4 months ago

Bentonville, United States RopeSwing Group Full time

**Front of House Positions at Pressroom - Server / Bar / Crew**

Bentonville, AR Pressroom Pressroom **Benefits/Perks:**

* Medical, Dental, Vision Benefits for Full-Time Employees.

* 401k match for Full-Time/Part-Time Employees after 2 months of service (must be 21 years or older).

* Employer paid Short-Term/Long-Term Disability and Life Insurance benefits.

* Employee Assistance Program, Bicycle Share Program.

* 50% discount at Ropeswing establishments for employees and up to 1 guest.

**What you'll do**

**Servers:** They play an integral role in creating strong rapport and developing memorable experiences for our guests. They are responsible for ensuring their guests are comfortable, making recommendations on menu items, taking and delivering food & beverage orders and providing outstanding service at all times.

**Compensation:** $2.63 per hour, plus tips.

* Greet your customers and genuinely welcome them to the concept.

* Answer questions related to menu offerings and preparation methods.

* Inform guests of specials and menu changes.

* Maximize revenue potential through the up-selling of menu items.

* Make recommendations you believe our guests will enjoy.

* Ensure our customers have an enjoyable experience from the time they are seated until they complete their meal.

* Ensure all orders are delivered without delay and with the highest quality standards.

* Reset the tables/stations for service throughout the shift.

* Perform opening/closing tasks

**Bartenders:** They are responsible for assessing our guests needs and ensuring they are comfortable by making recommendations on drink selections, menu items, taking and delivering food and beverage orders and providing outstanding friendly service at all times.

**Compensation:** $7.00 per hour, plus tips.

* Responsible for full bar service including wine, beer and cocktails at Rooftop, Undercroft, Preacher's Son, as assigned.

* Be a first point of contact to handle guest queries by answering questions related to menu offerings and preparation methods.

* Maintain cleanliness and sanitation of the bar including bussing bar top, stocking ice, and keep bar area clean; running glasses through glass washer, and taking out trash as needed.

* Maximize revenue potential through the up-selling of menu items.

* Reset the bar for service throughout the shift.

* Monitor guest feedback and make product/service recommendations to meet guest needs.

* Perform opening/closing tasks.

**Food Runner:** They are responsible for ensuring each guests food order is delivered promptly and without mistakes. The runner will organize food tickets, communicate with kitchen staff to ensure each course is distributed and ready in order, and deliver the completed meals to the guests table.

**Compensation:** $8.00 per hour, plus tips.

* Follow all instructions from expeditor or chef.

* Sort and organize food tickets and communicate to correct kitchen staff member.

* Ensure each order is prepared to the restaurants and guests specifications before running food to table.

* Promptly deliver each course as it is prepared to the correct table and in order. Ensure guest has proper side plate, napkins and utensils.

* Communicate clearly any additional orders or needs the guests may have to servers, or expeditor/ chef.

* Communicate with servers as to the dining status of tables replace silverware as needed.

* Answer guest questions or listen to their concerns share with server.

* Remove guests dirty dishes and utensils and deliver to the kitchen for cleaning.

**Greeter:** They are a personal representation of the service and overall hospitality of the restaurant. Greeters must enjoy making small talk with guests and be willing to learn patrons names. The Greeter will provide support, as needed, to Runners, Servers and Bartenders to keep up with busy shifts.

**Compensation:** $8.00 per hour, plus tips.

* Greet customers with a smile as soon as they walk through the door, thank guests as they depart.

* Provide patrons with accurate wait time estimates during busy periods.

* Maintain a neat, organized front-of-house environment. Manage coat check process (if available).

* Seat guests and provide drinking water to tables as needed to ensure ideal speed of service.

* Assist with opening/closing tasks and side work as needed.

* Be knowledgeable about food and beverage menu.

* Be knowledgeable about events/programming on downtown square, sites to see.

* In partnership with Management, rotate seating between different stations to ensure even workloads for waitstaff, as needed.

* Answer phones and schedule reservations.

**Minimum Qualifications**

* **Server/Bar:** 1+ years of front-of-house experience in fast-paced, energized dining environment

* **Food Runner/Greeter:** 1 year of front-of-house experience in fast-paced, dining environment

* Available to work days, nights and/or weekends.

* Passion for hospitality and desire to create moments of joy for guests

* Professional and calm demeanor under pressure, and treat others with respect

* Able to work in a fast-paced restaurant environment

* Must have the ability to handle money and operate a POS system

* Excellent communication and organizational skills; ability to multitask while being detail oriented

* Must be able to stand for long periods of time; walks and stands during entire shift

* Basic computer, reading and mathematical skill

In our commitment to wellness in the community, Ropeswing is proud to offer a smoke-free environment for all of our guests and employees.

*Ropeswing is an Equal Opportunity Employer, and we value diversity. All employment is based on merit, qualification, and business need.

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