Lead Front of House Operations
2 weeks ago
Job Title: Front of House Shift Lead
Company: Eleven at Crystal Bridges
Position Type: Full-Time/Part-Time
FLSA Classification: Non-Exempt
Division: Operations and Administration
Department: Culinary Services
Reports to: Front of House Manager
Overview:
At Eleven at Crystal Bridges, we are seeking a dedicated Front of House Shift Lead. Our focus is on delivering modern American comfort cuisine while ensuring exceptional service for our patrons. If you have a passion for fostering a warm and inviting environment, this role may be a perfect fit for you.
Key Responsibilities:
- Possess a comprehensive understanding of the collections, historical context, and events.
- Maintain cleanliness and safety standards in dining areas.
- Manage and document reservations effectively.
- Deliver outstanding service to enhance guest satisfaction.
- Evaluate and support team members during their training.
- Assist in organizing training sessions and events.
Additional Duties:
- Greet guests with warmth and enthusiasm.
- Communicate daily specials and recommend menu items.
- Accurately process orders and manage payments.
- Collaborate closely with team members.
- Set up and dismantle dining arrangements.
- Provide wine service and manage service trays.
Minimum Qualifications:
Education, Training, and Traits:
- Must be at least 21 years of age.
- Exceptional interpersonal skills.
- Strong commitment to customer service excellence.
- High ethical standards and integrity.
- Understanding of service protocols.
Work Experience:
- Experience in customer service within the hospitality sector.
Skills and Abilities:
- Flexible availability for work schedules.
- Ability to move swiftly and lift heavy trays.
- Strong verbal communication skills.
- Organizational and problem-solving capabilities.
- Professional demeanor with both team members and guests.
Physical Requirements and Work Environment:
This position requires being active in various settings, including the kitchen, dining area, and special events. Candidates should be physically capable of lifting and carrying items as needed. Excellent people skills are essential for engaging with guests, and maintaining organization is crucial. If you are ready to embrace this role, we encourage you to consider this opportunity.
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