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Service Manager

2 months ago

Bentonville, Arkansas, United States ROPESWING HOSPITALITY GROUP Full time
Job Title: Service Manager - Front-of-House Operations

Blake Street Clubhouse, a vibrant social club in the heart of Bentonville, Arkansas, is seeking a dynamic Service Manager to lead our front-of-house service team. As a hub for social gatherings and unique dining and events, Blake Street offers a blend of elegance and energy.

About the Role:

The Service Manager is responsible for ensuring exceptional member experiences and the smooth execution of daily front-of-house operations at Blake Street. They will assist in leading and developing the front-of-house team, collaborate on private events, and cultivate a positive and welcoming atmosphere for all members.

Key Responsibilities:
  • Hire, onboard, and train all front-of-house service staff, with a focus on ensuring servers receive comprehensive training to provide excellent service.
  • Create and manage staff schedules to ensure optimal coverage and service levels.
  • Ensure exceptional service standards and guest satisfaction consistently.
  • Proactively address member inquiries, concerns, and feedback, utilizing service recovery techniques when necessary.
  • Collaborate with beverage management team to create memorable experiences for members.
  • Maintain a welcoming and hospitable atmosphere in all front-of-house areas, including overseeing music levels, lighting, floral arrangements, and the overall condition of furniture and decor.
  • Interact frequently with members to gauge satisfaction levels and proactively address any issues.
  • Manage the reservation software, including creating and updating experiences and managing guest notes.
  • Work closely with the Events Manager to support the planning and execution of private events.
  • Coordinate front-of-house staffing and service logistics for events.
  • Cultivate a positive and welcoming atmosphere for all members.
Qualifications:
  • Proven experience in a service management or supervisory role within the hospitality industry, preferably in a high-volume, full-service restaurant setting. At least 3 years experience preferred.
  • Exceptional leadership, communication, and interpersonal skills.
  • Strong organizational and problem-solving abilities.
  • Passion for delivering outstanding customer service.
  • Ability to work flexible hours, including evenings and weekends.
  • Proficiency in reservation software and technology.
  • An eye for detail and a sense of aesthetics to create a pleasing ambiance.
  • Advanced math, reading, and computer skills.
Benefits:
  • Medical, Dental, Vision Benefits for Full-Time Employees.
  • 401k match for Full-Time/Part-Time Employees after 2 months of service (must be 21 years or older).
  • Employer paid Short-Term/Long-Term Disability and Life Insurance benefits.
  • Employee Assistance Program, Bicycle Share Program.
  • Quarterly bonus plan eligible.
  • 50% discount at Ropeswing establishments for employees and up to 1 guest.
  • Access to Blake Street House Gym and other amenities.