Current jobs related to Enterprise Customer Success Manager - Boston - Postman
-
Enterprise Customer Success Manager
4 weeks ago
Boston, New York, United States Datadog Full timeEnterprise Customer Success ManagerAt Datadog, we're seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving new product attachment and building strong relationships with our largest and most strategic customers.Key Responsibilities:Partner with...
-
Enterprise Customer Success Manager
3 weeks ago
Boston, Massachusetts, United States Datadog Full timeAbout the RoleWe are seeking a highly skilled Enterprise Customer Success Manager to join our team at Datadog. As a key member of our customer success organization, you will be responsible for driving new product attachment and building strong relationships with our largest and most strategic customers.Key ResponsibilitiesPartner with Enterprise Account...
-
Enterprise Customer Success Manager
1 week ago
Boston, United States Bynder Full timeBynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and...
-
Enterprise Customer Success Manager
1 month ago
Boston, United States Sigma Computing Full timeAbout Sigma Computing Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds. We're looking...
-
Enterprise Customer Success Manager
2 weeks ago
Boston, Massachusetts, United States Sigma Computing Full timeAbout Sigma ComputingSigma Computing is a leading provider of cloud-based analytics and business intelligence solutions, empowering businesses to make informed decisions by leveraging their data.Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.We're...
-
Enterprise Customer Success Manager
2 months ago
Boston, United States Zoom Video Communications Full time**This position is not approved for sponsorship** What you can expect In this role, you'll proactively manage relationships for enterprise-level customers, ensuring ongoing success by understanding motivators, strategic goals, and business outcomes. You'll consult on internal communications and engagement, create success plans, and influence adoption....
-
Customer Success Manager
1 month ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...
-
Customer Success Manager
4 weeks ago
Boston, United States Axon Enterprise Inc Full timeThe Customer Success Manager owns the post-sales experience between Axon and our small-market customers, driving value realization and return on the clients investment. Successful Customer Success Managers are technology-savvy individuals that partn Manager, Customer, Technology, Retail, Benefits, Support
-
Customer Success Manager
24 hours ago
Boston, United States LeanIX Full timeSAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for...
-
Customer Success Manager
6 days ago
Boston, Massachusetts, United States Lilt Full timeJob DescriptionLILT is a leading AI solution for enterprise translations, empowering global organizations to adopt a true AI translation strategy. Our stack, comprising a Contextual AI Engine, Connector APIs, and Human Adaptive Feedback, enables businesses to deliver multilingual, digital customer experiences at scale.As a Customer Success Manager, you will...
-
Boston, Massachusetts, United States Semrush Full timeJob OverviewWe are seeking a highly skilled Senior Customer Success Manager to join our Enterprise Solutions team at Semrush. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring customer satisfaction.Key ResponsibilitiesAct as a strategic partner to our Enterprise...
-
Senior Customer Success Manager
2 weeks ago
Boston, Massachusetts, United States Siemens Digital Industries Software Full timeMendix – the leading low-code application development platform:The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...
-
Customer Success Manager
7 days ago
Boston, United States One Door Full timeWe are seeking a passionate Customer Success Manager to partner with our customers to drive long-term growth and success with One Door. As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each customer, you will build and nurture deep relationships with customers and executives that create...
-
Senior Customer Success Manager
2 months ago
Boston, United States Mendix Full timeMendix - the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...
-
Customer Success Manager
6 days ago
Boston, Massachusetts, United States Seekup Strategies Full timeCustomer Success ManagerAt Seekup Strategies, we are seeking a dedicated Customer Success Manager to manage and optimize the customer experience through a customer-centric approach, ensuring retention, expansion, and overall satisfaction.Key Responsibilities:Provide an exceptional customer experience by adopting a customer-first mindset.Take ownership of all...
-
Customer Success Manager, Principal
4 weeks ago
Boston, Massachusetts, United States PTC Full timeTransforming the Physical World with PTCAt PTC, we're revolutionizing the way companies operate by bringing the physical and digital worlds together. Our software enables businesses to improve operations, create better products, and empower people in all aspects of their business.Join Our MissionWe're a global team of nearly 7,000 passionate individuals who...
-
Strategic Customer Success Manager
2 weeks ago
Boston, Massachusetts, United States Smartcat Full timeJob DescriptionSmartcat is revolutionizing the multilingual content industry with its innovative Language AI platform. As a Strategic Customer Success Manager, you will play a crucial role in driving growth and adoption across our enterprise clients.About SmartcatSmartcat is on a mission to become the wall-to-wall Language AI platform, addressing the diverse...
-
Customer Success Manager
3 weeks ago
Boston, Massachusetts, United States TetraScience Full timeAbout TetraScienceTetraScience is a pioneering Scientific Data and AI Cloud company dedicated to revolutionizing the scientific landscape. Our mission is to accelerate and improve scientific outcomes by harnessing the power of open, purpose-built, and collaborative scientific data and AI.Job DescriptionWe are seeking a highly skilled Customer Success Manager...
-
Customer Success Manager
6 days ago
Boston, Massachusetts, United States TetraScience Full timeAbout the RoleTetraScience is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for delivering an elite customer experience by employing a customer-centric approach.Key Responsibilities:Own all aspects of customer relationships, including retention, expansion, and...
-
Senior Customer Success Manager
4 weeks ago
Boston, Massachusetts, United States Siemens Digital Industries Software Full timeUnlock Your Potential as a Senior Customer Success ManagerAt Siemens Digital Industries Software, we're on a mission to accelerate our growth and expand our global presence. If you're driven by excellence, passionate about innovation, and eager to work with a dynamic, collaborative team, then we want to hear from you.About the RoleWe're seeking a creative,...
Enterprise Customer Success Manager
5 months ago
Who Are We?
Postman is the world’s leading collaboration platform for API development. The Postman API Platform’s features simplify each step of the API lifecycle so that individuals and enterprises can create better APIs—faster. More than 25 million developers and 500,000 organizations worldwide use Postman today. Together, we are building the API-first world.
Our customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly. We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
With so many organizations using Postman, we are looking for passionate Enterprise Customer Success Managers to help us efficiently support & grow our enterprise business. Our customers love our product & we are having a blast growing a customer-focused culture to ensure they keep growing with us Ideally, we are looking for someone who prides themselves on their customer-centricity, is comfortable with JavaScript (or at least, best practices for API testing), has experience in managing large Fortune 100 enterprise customers, and is an experienced Postman user.
You'll partner with all other Postman teams - from sales & engineering, to product management, data science, & our executives - to ensure our customers achieve value from their usage of Postman. You will own the post-sales process, from initial customer on-boarding to full scale adoption, value realization, & eventually, public advocacy. Ultimately, our Enterprise Customer Success Managers are here to partner with our customers. You will help them accelerate their digital journey by consulting on new use cases, nurturing new champions, aligning with key customer stakeholders, and measuring business impact. The CSM role at Postman gives you the opportunity to have a huge impact in a customer-focused company & doing satisfying work. Come join us
What You’ll Do
Act as trusted advisors to consult, teach, and guide customers toward increased API lifecycle maturity.
Demonstrate hands-on Postman Product knowledge to drive increased value and adoption of Postman.
Consult customers on how Postman can solve their business and API-related needs.
Produce & execute a comprehensive adoption path of Postman products, identifying success criteria & measuring business outcomes.
Proactively identify risks to the customer achieving their stated business goals & develop plans to overcome them.
Establish executive-level trusted advisor relationships with the customer’s Development, Engineering & Product organizations.
Lead the cross functional post sales team at Postman, delivering a seamless experience on behalf of the customer.
Prepare & facilitate business review meetings, training sessions, webinars, demos, & other strategic & supportive interactions.
Predict & forecast risk, renewal & expansion within the customer portfolio.
About You
Strong technical background from a Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience.
5+ years of experience in customer success managing large enterprise customers, preferably for companies in the development tooling space.
Strong consulting skills & proven results working as a trusted advisor to drive business value for customers.
Comfortable engaging and working with all levels of technologists from individual developers, development teams, QA teams, architects, product managers, and engineering and product management leaders.
Proficient in proactive networking & discovery, identifying & engaging with influential stakeholders to discover & influence requirements, use cases, & strategy.
Ability to drive effective & influencing conversations at the C-level; facilitation of difficult discussions & adept at handling objections.
Experience building Business value ROI models.
Good understanding of API development, Devops principles & modern cloud infrastructure.
Technical background & prior experience with developer focused SaaS applications/platforms (such as Atlassian, Microsoft or AWS) strongly preferred
Fast learner. Excited to learn new technology & become a product expert.
Great communication skills (presentation, verbal and written).
Thrives in a collaborative, fast-paced environment as a part of a results-oriented team.
Lots of smiles
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
And we want you to be part of it all.
What Else?
Postman has an informal and fun working team environment. We believe in a hybrid workplace that improves our shared knowledge, creates space for innovation, enhances team collaboration, and further strengthens our core values and culture. We offer a competitive salary and equity package, medical, dental, vision, and cool perks, and our offices include complimentary stocked drinks, snacks, and ergonomic workspaces to keep you comfortable and healthy. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut.
This role can be based in Boston and the reasonably estimated salary for this role ranges from $116,000 to $155,000, or it can be based in NYC and the reasonably estimated salary for this role ranges from $129,000 to $170,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend. Salaries will vary outside of the (name the hub) and the U.S.
Equal Opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.
#J-18808-Ljbffr
