Senior Customer Success Manager

2 months ago

Boston, United States Mendix Full time
Mendix - the leading low-code application development platform:

The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process.

Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.

At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.

As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.

Job description:

At Mendix, we're committed to accelerating our growth and expanding our global presence. If you are driven by excellence, passionate about innovation, and eager to work with a dynamic, collaborative team, then Mendix is the place for you. We are seeking a creative, innovative, and inspiring individual with a strong passion for customer success and expansion. As a Senior Customer Success Manager, you will join our rapidly growing company and play a key role in a team that is redefining how businesses approach their digital transformation efforts.

Responsibilities:
    • Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The Customer Success Manager will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made.
    • Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.
    • Becoming a Mendix platform-adoption expert so that you can intelligently discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.
    • Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.
    • Your focus will be on customer intimacy as you deliver business impact and innovation to customers by truly understanding their key business drivers.
    • The Customer Success Manager is a high-impact and very visible role responsible for ensuring the pervasive enterprise adoption of the Mendix platform and for closing enterprise contracts within an assigned set of accounts.
Requirements:
    • Demonstrable experience in executive-level account management, spanning from pre-sales through the full lifecycle in a high-growth technology environment.
    • Proven track record as a customer-facing leader, managing successful Professional Services operations in a fast-growing Software as a Service (SaaS) business or related technology. Cloud Industry and IT Systems Management knowledge are strongly preferred.
    • Hands-on experience in software development or IT is highly preferred.
    • Accountability for driving additional revenue through customer expansion.
    • An understanding of technology and an ability to distinctly explain technological and business concepts.
    • Proven effectiveness in complex digital transformation projects.
    • A strong digital transformational vision.
    • Exceptional executive-level communication, presentation, and interpersonal skills.
    • Extensive experience in customer onboarding and customer success.
    • Manufacturing industry experience a big plus.


If you see a job description and think, "I'd be perfect for that" but your experience doesn't align perfectly with the qualifications - don't let that hold you back. We're always eager to hire talented, passionate candidates - so give it a try and apply.

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