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Strategic Customer Success Manager

1 month ago

Boston, Massachusetts, United States Smartcat Full time
Job Description

Smartcat is revolutionizing the multilingual content industry with its innovative Language AI platform. As a Strategic Customer Success Manager, you will play a crucial role in driving growth and adoption across our enterprise clients.

About Smartcat

Smartcat is on a mission to become the wall-to-wall Language AI platform, addressing the diverse needs in multilingual content for various user personas within global enterprises. Our platform enables enterprise end-users to stop using traditional outsourcing methods and start enjoying an easy-to-use, AI-powered SaaS that delivers immediate high-quality results at a fraction of the cost.

Key Responsibilities:

  • Reach quarterly objectives from a portfolio of assigned customers and help achieve quarterly team objectives
  • Oversee 15-20 Strategic Accounts, each with over $1 billion in revenue
  • Accelerate engagement with newly registered users through onboarding, regular customer meetings, QBRs, lunch & learns, etc.
  • Leverage intellectual curiosity and communication skills to understand customers' most pressing challenges and how to solve them
  • Uncover additional growth and expansion opportunities within existing accounts
  • Partner with Solutions Architects, Marketplace Delivery Team, and Strategic Sales to enable and accelerate growth

Requirements:

  • 5+ years in customer success or account management within a B2B SaaS workflow or collaboration tool company
  • 3+ years of project/program management background
  • Ability to understand Smartcat's product vision and platform functionality
  • Strong data analysis skills and ability to demonstrate value to customers
  • High level of intellectual curiosity, passion for learning, and builder mentality

Why Join Smartcat?

  • Fully remote team
  • Innovating a $100 Billion industry
  • High impact role enabling innovation and inclusion in organizations
  • Join the rocketship to scale-up 10x and beyond together
  • Smartcat Culture: Where Diversity Meets High Performance