Customer Success Manager, Principal
1 week ago
At PTC, we're revolutionizing the way companies operate by bringing the physical and digital worlds together. Our software enables businesses to improve operations, create better products, and empower people in all aspects of their business.
Join Our MissionWe're a global team of nearly 7,000 passionate individuals who are dedicated to creating opportunities for growth, learning, and innovation. Our Customer Success Management team is at the forefront of this mission, driving the growth and success of our Enterprise customers by helping them get the most value out of their investments in PTC solutions.
Key Responsibilities- Advance PTC's relationship with Direct Strategic/Enterprise and Commercial customers
- Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion, and renewal
- Function as a trusted advisor for the client's executive, program, and technical teams, collaborating tightly with PTC stakeholders
- Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities
- Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support
- Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors
- Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions
- 8+ years of Customer Success, Project Management, Program Management, or relevant industry experience
- Bachelor's Degree or equivalent experience
We're committed to creating an inclusive environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. We welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
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