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IT Service Manager
2 months ago
Service Delivery Manager
Your Benefits
Dental insurance
Flexible spending account FSA
Health insurance
Internal career development
International environment
Life insurance
Onboarding program
Sick leave payments
Your skills
Bachelor’s degree in business administration, information technology, or a related field
Minimum of 5 years of experience in service delivery management or a similar role
Proven track record of delivering high-quality services to customers in a timely and cost-effective manner
Excellent leadership, communication, interpersonal, and customer service skills
Proficient in using business support software, such as Microsoft Office Suite
Your Tasks
Mission: Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success.
The Service Delivery Manager will
While performing duties as an individual contributor
The Service Delivery Manager will own a customer or group of customers as the single point of contact for operations
The SDM will work alone and within a group of peers to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully
Serve as operational customer contact and focal point for all operational issues relevant to each project
Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient
Recognize and optimize processes/services and initiate the necessary steps
Manage customer expectations
Develop plans in conjunction with the operations team to rectify reliability issues, monitor progress, and track KPIs
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
