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Regional Service Operations Manager

2 months ago

Fayetteville, North Carolina, United States Benco Dental Full time

Enhance Your Career with Benco Dental

At Benco Dental, we pride ourselves on fostering a family-oriented atmosphere, and we are eager to welcome a new member to our team to help us in our mission to advance the field of dentistry.

What We Offer:

  • Comprehensive Medical, Dental, and Vision Coverage from Day One
  • 401k Plan with Profit Sharing Opportunities
  • Employee Discounts and Community Engagement Initiatives
  • Tuition Assistance for Higher Education
  • A Supportive Family Culture for All Employees
  • Recognized as a FORTUNE Great Place to Work
  • Opportunities for Professional Growth through Diversity and Inclusion Programs
  • Established Family Business with Over 90 Years of Service

Position Overview:

As a Regional Service Operations Manager at Benco Dental, you will be responsible for overseeing the installation, upkeep, testing, troubleshooting, and repair of dental, radiographic, and related equipment for our clientele in your designated area.

Your role is crucial in ensuring adherence to customer requirements and company standards, while guaranteeing that all tasks are executed punctually and within budgetary constraints.

Key Skills and Attributes:

  • Outstanding Time Management Skills
  • Professional Demeanor and Positive Attitude
  • Proficient in Computer and Networking Technologies
  • Exceptional Customer Service, Planning, and Problem-Solving Abilities
  • Strong Interpersonal and Communication Skills for Presentations and Negotiations
  • Experience in Field Repairs within a Dental or Medical Setting

Responsibilities:

  • Guide, mentor, assess, and enhance the performance of regional service and installation technicians
  • Collaborate with the Regional Sales Manager to meet labor sales objectives
  • Ensure Service Technicians comply with time and attendance protocols while managing their assigned work
  • Hold Service Technicians accountable for their duties
  • Organize and lead regular meetings with all regional personnel
  • Maintain high levels of customer satisfaction

Qualifications:

Education and Experience:

  • Associate Degree in Business or Biomedical Technology
  • Minimum of 5 Years' Experience in a Service-Oriented Industry
  • Prior Management Experience Required

Physical Requirements:

  • Ability to perform routine walking, bending, kneeling, and squatting
  • Frequent lifting of weights ranging from 1 to 55 pounds, with occasional lifting of up to 100 pounds
  • Capability to work in confined spaces
  • Regular travel to customer locations and occasional use of power tools

About Us:

Our mission is to advance the field of dentistry. Benco Dental is the largest privately owned, full-service dental distributor in the United States, a family business since 1930. We serve over 40,000 customers and employ more than 1,500 associates across the contiguous United States.

We offer a wider range of supplies and equipment than any other full-service distributor, complemented by a suite of services that includes office design, equipment repair, practice coaching, financing, project management, wealth management, and dental-specific technology solutions.

Our services are backed by over 400 trained sales representatives and 300 factory-trained service technicians who prioritize customer needs.

If you are looking to work for a forward-thinking company that values diversity in its workforce and is committed to the growth and development of its employees, we invite you to explore opportunities with Benco Dental.

We are proud to be an equal opportunity and affirmative action employer, celebrating our associates' differences to cultivate a culture of diversity and inclusion.