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Regional Service Operations Manager

2 months ago

Fayetteville, North Carolina, United States Benco Dental Full time

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Position: Regional Service Operations Manager at Benco Dental

At Benco Dental, we consider our workforce as family, and we are eager to welcome a new member to help us in our mission of advancing dentistry. Please examine the details below to ensure this role aligns with your professional aspirations.

What’s in it for YOU?

  • Comprehensive Medical, Dental, and Vision Benefits available from Day 1
  • 401k Plan with Profit Sharing
  • Employee Discounts and Community Engagement Programs
  • Tuition Assistance Program
  • Supportive Family Culture for all Associates
  • Recognized as a FORTUNE Great Place to Work
  • Opportunities to Enhance Benco through Diversity and Inclusion Initiatives
  • Family-owned for over 90 years

Position Overview:

As a Regional Service Operations Manager at Benco Dental, you will be responsible for overseeing the installation, upkeep, testing, troubleshooting, and repair of dental, radiographic, and related equipment for our clientele in your designated area. Your role is crucial in ensuring adherence to customer specifications and company standards, while guaranteeing that all tasks are completed punctually and within budgetary constraints.

Do YOU Have These Skills and Attributes?

  • Outstanding Time Management
  • Professional and Positive Demeanor
  • Proficient in Computer and Networking Technologies
  • Exceptional Customer Service, Planning, and Problem-Solving Skills
  • Strong Interpersonal and Communication Skills for Presentations and Negotiations
  • Field Repair Experience in a Dental/Medical Setting

Are These Responsibilities Appealing to YOU?

  • Guide, mentor, assess, and enhance the performance of regional service/installation technicians
  • Collaborate with the Regional Sales Manager to meet regional labor sales objectives
  • Ensure Service Technicians comply with time and attendance reporting protocols while managing their PTO
  • Hold Service Technicians accountable for their responsibilities
  • Organize and lead regularly scheduled meetings with all Regional Personnel
  • Maintain high levels of customer satisfaction

Do YOU Meet These Qualifications?

Education/Experience:

  • Associate Degree in Business or Biomedical Technology
  • 5 Years of Experience in a Service Sector
  • Prior Management Experience

Physical Requirements:

  • Routine walking, bending, kneeling, and squatting, as well as sitting, standing, reaching, and twisting
  • Frequent lifting/lowering/carrying/pushing/pulling of weights ranging from 1 to 55 pounds, with occasional lifting of 56 to 100 pounds
  • Regular pushing, pulling, grasping, and manual dexterity using hands, arms, and shoulders
  • Ability to work in confined spaces
  • Frequent travel to customer locations and occasional use of power tools

Who We Are:

Our mission is to advance dentistry.

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has been a family business since 1930, now encompassing over 40,000 customers and more than 1,500 associates across the contiguous states.

We offer a broader range of supply and equipment options than any other full-service distributor, complemented by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing, project management, wealth management, and dental-specific technology solutions. These services are backed by over 400 professionally trained sales representatives and 300 factory-trained service technicians who prioritize understanding customer needs.

If you are interested in working for a forward-thinking company that values diversity in its workforce, cherishes all customers and associates, and provides opportunities for growth and development, we invite you to learn more about our Benco family.

We are proud to be an equal opportunity and affirmative action employer. At Benco Dental, we celebrate our associates' differences to foster a culture of diversity and inclusion every day.

*This position is field-based and does not require consistent reporting to a physical Benco location.