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Admissions Call Center

4 months ago

Louisville, United States Southern Baptist Theological Seminary Full time

JOB TYPE: Part-time

JOB SUMMARY:

The Enrollment Agent is primarily responsible for contacting prospective students via phone, replying to incoming admissions email inquiries, providing superior customer service, and aiding in enrollment needs.

ESSENTIAL JOB FUNCTIONS:

The employee in this position will have the following essential job functions:

  • Make phone calls to prospective students regarding application status, campaigns for events such as Preview Day, recruiting opportunities, etc.
  • Provide excellent communication and customer service to prospective students and the Admissions office
  • Serve as first line of contact for prospective students via incoming calls and emails
  • Qualify leads to move through Admissions funnel to meet enrollment goals
  • Serve prospective students through friendly, courteous, and informative phone calls and emails
  • Give guidance to prospective students about SBTS and Boyce admissions process and recruiting events
  • Provide detailed feedback on contacts made and keep detailed records via CRM
  • Assist with on-campus and off-campus recruiting events
Performs other duties as may be assigned by supervisor.

QUALIFICATIONS:
  • Must be available to work 25 - 28 hours per week
  • Ability to portray seminary values and distinctive in writing, speaking, personal demeanor, and spiritual commitment
  • Detail oriented and able to work at a fast pace
  • Proven record of strong communication skills, leadership, ability to interact and engage people as well as view, discern, adjust, and respond appropriately to non-verbal communication cues
  • Experience with sales, customer service and CRM system is preferred
  • Evening hours are required for Preview Day events
EDUCATION:

The person in this position must have a bachelors degree, preferably in Communications, Business or related area.

REQUIRED MENTAL/PHYSICAL ABILITIES:
  • Must be able to communicate effectively through verbal and written communication
  • Must be able to make repetitive motions with wrists, hands and fingers
  • Must be able to lift up to 35 lbs., be able to walk up and down stairs, and enter and exit all campus buildings unassisted
  • Must demonstrate the ability to sit for extended periods of time
  • Must be able to operate efficiently in a fast-paced and distracting work environment