Call Center Representative
2 weeks ago
*Description:* The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. Essential Job Functions:
- Excellent communications skills
- Ability to quickly navigate through system applications to obtain and provide accurate account
- Answer all incoming calls in 30 seconds or less
- Answer 50 or more inbound calls daily
- Perform outbound call campaigns to existing customers
- Complete customer request forms
- Document each incoming and outbound call for trend analysis
- Manage multiple customer interactions while maintaining accuracy
- Work well in busy environment
- Maintain overall call volume and service levels at 90% or above
- Maintain a monthly Quality Call Monitor average of 90% or above
- Perform other duties as assigned
- High school diploma or GED is required
- Proven experience in a call center environment
- Experience in a financial or banking environment is preferred
- Computer and data entry skills required
- Proficient verbal and written skills required
- Proficiency in Excel spreadsheets a plus
- Prior experience using chat or email as customer response channel a plus
- Bilingual is desired
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Call Center Representative
2 weeks ago
Louisville, KY, United States TEKsystems Careers Full timeThe Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. Ability to quickly navigate through system applications to obtain and provide accurate account Document each incoming and outbound call for...
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Call Center Representative
2 weeks ago
Louisville, United States Randstad North America, Inc. Full timeDo you love helping people and making a difference in their every day life? Would you like to play a vital role in providing support to patients and healthcare providers? If you are experienced in responding to a high volume of phone calls, and other Call Center, Representative, High School, Healthcare, Staffing, Technology
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Call Center Representative
3 months ago
Louisville, United States The Auto Club Group Full timeCall Center Representative - Roadside Assistance. As a AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have th Roadside, Call Center, Representative, Retail, Insurance
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call center representative
2 weeks ago
Louisville, United States Randstad Full timecall center representative. louisville , kentucky posted 5 days ago job details summary $16.99 - $17 per hour temp to perm high school category office and administrative support occupations referenceAB_4596567 job details Do you love helping people and making a difference in their every day life? Would you like to play a vital role in...
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Pharmacy Call Center Representative
3 days ago
Louisville, Kentucky, United States CornerStone Staffing Full time**Exciting Opportunity for a Pharmacy Call Center Representative**CornerStone Staffing is seeking a highly skilled and customer-focused individual to join our team as a Pharmacy Call Center Representative. As a Pharmacy Technician, you will play a critical role in providing top-notch customer service to patients, caregivers, and healthcare providers.**Key...
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Pharmacy Call Center Representative
6 days ago
Louisville, Kentucky, United States CornerStone Staffing Full timeJob Summary: CornerStone Staffing is seeking a skilled Customer Service Representative to join our team as a Call Center Agent in the healthcare industry.About the Role: As a Call Center Agent, you will be responsible for handling inbound and outbound phone calls to/from patients, caregivers, and providers. You will provide exceptional customer service,...
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Call Center Representative
1 month ago
Louisville, United States LHH Recruitment Solutions Full timeAre you seeking new employment opportunities? LHH Recruitment Solutions is searching for an experienced and professional call center candidates in the Louisville, KY (40299) area interested in a quick-moving opportunity to fill a Patient Support Representative role! This position is fully onsite with a positive working environment. Please review the job...
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Call Center Representative
1 week ago
Louisville, United States LHH Recruitment Solutions Full timeAre you seeking new employment opportunities? LHH Recruitment Solutions is searching for an experienced and professional call center candidates in the Louisville, KY (40299) area interested in a quick-moving opportunity to fill a Patient Support Representative role! This position is fully onsite with a positive working environment. Please review the job...
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Call center representative
5 days ago
Louisville, United States Randstad Full timeDo you love helping people and making a difference in their every day life? Would you like to play a vital role in providing support to patients and healthcare providers? If you are experienced in responding to a high volume of phone calls, and other requests with the aim of meeting or exceeding service level goals? Then I would love to speak with you! ...
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Call Center Representative
3 hours ago
Louisville, United States City Wide Facility Solutions Full timeAre you passionate about lead generation and social media? Do you enjoy creating opportunities that lead to successful sales? If you're looking for a role that offers commission potential along with a solid base salary, we’d love to hear from YOU! City Wide, the top management company in the building maintenance sector, provides effective solutions for...
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Call center representative
1 month ago
Louisville, United States Randstad Full timeDo you love helping people and making a difference in their every day life? Would you like to play a vital role in providing support to patients and healthcare providers? If you are experienced in responding to a high volume of phone calls, and other requests with the aim of meeting or exceeding service level goals? Then I would love to speak with you! ...
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Call center representative
2 weeks ago
Louisville, United States Randstad Full timeDo you love helping people and making a difference in their every day life? Would you like to play a vital role in providing support to patients and healthcare providers? If you are experienced in responding to a high volume of phone calls, and other requests with the aim of meeting or exceeding service level goals? Then I would love to speak with you! ...
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Call Center Representative
2 weeks ago
Louisville, United States TEKsystems Full timeDescription: The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. Essential Job Functions: • Excellent communications skills • Ability to quickly navigate through system applications to...
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Call Center Representative
3 weeks ago
Louisville, United States TEKsystems Full timeDescription: The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. Essential Job Functions: • Excellent communications skills• Ability to quickly navigate through system applications to...
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Call Center Representative
3 weeks ago
Covington, KY, United States Fidelity Investments Full timeAre you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team. This role requires a consistent balance of remote and on-site participation in the Regional Center location. Along with the Fidelity benefits and support we provide; Here are a few featured benefits (not all benefits are listed) Maternal and...
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Call Center Representative
4 days ago
Covington, KY, United States Fidelity Investments Full timeAre you ready to Launch into a career at Fidelity? If so, please consider joining our customer service team. This role requires a consistent balance of remote and on-site participation in the Regional Center location. Along with the Fidelity benefits and support we provide; Here are a few featured benefits (not all benefits are listed) Maternal and...
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Call Center Representative
1 month ago
Louisville, United States LHH Full timePosition: Patient Support Representative. ON-SITE POSITION Location: Louisville, KY, 40299. Hours: Several shifts 8a-4:30p, 9a-5:30p, 10a-6:30p, 11:30a-8p EST *Tend to need more people 9-530* Job description: This is their tier 1 customer support group. A lot of order taking, Verifying prescriptions and pushing orders along the process, "wheres my...
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Call Center Customer Service Representative
2 months ago
Louisville, United States Vaco Los Angeles Full timeCall Center Customer Service Representative in Louisville at Vaco **Location:** **Experience:** Not Specified **Job Description** At Vaco,we help you **get the advantage over your competition!** We match Accounting, Financial, IT and Administrative professionals with career growth opportunities; our recruiters have direct access to HR departments and hiring...
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Call Center Representative
2 months ago
Louisville, United States LHH Full timePosition: Patient Support Representative.ON-SITE POSITIONLocation: Louisville, KY, 40299.Hours: Several shifts – 8a-4:30p, 9a-5:30p, 10a-6:30p, 11:30a-8p EST*Tend to need more people 9-530*Job description:This is their tier 1 customer support group.A lot of order taking, Verifying prescriptions and pushing orders along the process, "where’s my package...
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Call Center Representative
2 months ago
Louisville, United States LHH Full timePosition: Patient Support Representative.ON-SITE POSITIONLocation: Louisville, KY, 40299.Hours: Several shifts – 8a-4:30p, 9a-5:30p, 10a-6:30p, 11:30a-8p EST*Tend to need more people 9-530*Job description:This is their tier 1 customer support group.A lot of order taking, Verifying prescriptions and pushing orders along the process, "where’s my package...