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Client Services Coordinator
2 months ago
Overview:
Community Medical Services (CMS) is hiring a Client Services Coordinator. Under the supervision of the Clinic Manager, the Client Services Coordinator will be the face of the clinic and is responsible for greeting clients and visitors as they come into the clinic in a professional, pleasant, and trauma-informed manner. The Client Services Coordinator maintains a focused and calm environment while coordinating various aspects of a client's care, including coordinating walk-in intakes, scheduling provider appointments, triaging client issues/concerns and coordinating with counselors and nurses.
As you join our mission to help those suffering from substance use disorders reclaim their lives, expect to thrive in a comfortable, welcoming, and fun environment where you are valued for the work you do, championed by passionate leaders, and equipped with the tools and ongoing training you need to achieve your goals.
Along the way, well invest in your well-being through a benefits package for full-time employees that includes:
Subsidized medical, dental, and vision insurance
Health savings account
Short and long-term disability insurance
Life insurance
Paid sick, vacation, and holiday time
401K retirement plan with match
Tuition and Continuing Medical Education reimbursement up to 100%
Employee assistance program to support your mental health and wellness
Ongoing professional development
Responsibilities:
Were looking for someone who:
Enjoys a consistent schedule.
Is excited to work in an outpatient setting, much like a doctors office.
Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.
Responsibilities:
Greets and attends to clients in person and over the phone
Answers all phone calls in a professional and courteous manner
Manages the patient flow of a high volume of clients in a fast-paced environment
May place outbound calls to schedule follow-up appointments, or to engage clients in treatment Creates new client profiles and enters demographic information in electronic health record
Schedules appointments using electronic scheduling system
Completes accurate documentation of client visits in their electronic health record
Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized.
Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record
Establishes client payment plans and financial contracts, collects and posts payments
Ensures confidentiality of all client and employee information
Assists in the de-escalation of clients using a trauma-informed approach
Triages client issues to secure most appropriate solution Introduces clients to the
Recovery Connect engagement app and help them navigate it as needed
Completes end of day tasks, including reconciling deposit and payment records
Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day
Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff
Participates in in-service/education regarding
Quality Improvement or required job-focused education
Helps maintain inventory and assist in ordering clinic supplies
Performs general office duties, such as document preparation, scanning, faxing
Qualifications:
High School Diploma/GED
1+ years of experience in customer service is required
1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required
Hospital front desk or multi-physician front desk experience preferred
Skill Requirements
Ability to communicate clearly and effectively between all organizational levels and with outside providers
Basic computer knowledge, including ability to navigate in electronic health records
Culturally competent and sensitive to client and employee needs
Demonstrated ability in medication administration accuracy and ability to maintain accurate client records
Excellent organizational skills, accuracy, and attention to detail
Problem solving, conflict resolution, time management, and strong customer service skills
Strong team player comfortable working in a fast-paced setting
Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR
Flexible with the ability to work in a continuously changing environment
Ability to work flexible hours including nights, weekends, and holidays
Tools and Equipment
Frequent use of a telephone, computer, printer, fax machine and copier
Frequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
Frequent use of electronic health record
Physical Working Conditions and Office Setting Description
Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment
Frequent and prolonged typing and operation of computer, keyboard, and telephones
Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
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