Senior Training and Development Specialist

2 weeks ago

Andrews Air Force Base, United States Cayuse Shared Services Full time

Overview:

Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, and government client missions, focused on minimizing risk through the delivery of quality outcomes.

The Senior Training and Development Specialist will provide bi-monthly training opportunities to the end-users as requested. The training shall include both the traditional instructor-led classroom training as well as online training. The training shall cover a wide range of IT-related topics from usage of COTS and Government-specific products to security awareness. All duties and responsibilities performed in accordance with the Core Values of Cayuse.

Responsibilities:
  • Solicit training needs from 10 ANGRC directorates
  • Develop training curriculum and materials to include on-line training
  • Manage enrollment
  • Schedule training rooms and sessions
  • Keep track of staff training records
  • The contractor shall ensure that its members are properly trained or have a local capability to be trained on the use of the IT tools provided to them. To support the training mission, the contractor shall:
  • Conduct assessment of user training requests
  • Schedule and/or conduct classes with agreement of the COR to enhance a functional groups' technical proficiency
  • Maintain detailed records of training plans, designs, and feedback
  • Develop and submit operational training documents for approval in support of ANGRC network related procedures monthly (2-3 documents), training aids to assist end users monthly (4-5 documents), and monthly leaflets that socialize planned changes to the campus IT environment (1-2 documents).
  • Answer trouble tickets for training related issues
  • Conduct training on materials provided by the Government that may consist of the following:
    • Microsoft Office products (Word, Excel, Outlook, etc.)
    • Microsoft Teams
    • Adobe Acrobat
    • Task Management Tool (TMT)
  • ANGRC processes include Help Desk workflows, monthly ANGRC orientation, and equipment operation.
  • Responsible for the ANGRC Training site, posting resources that are purchased or locally created by the contractor.
  • Research and identify video production software for customer-purchase, to create short training packages that address common training or emergent training requests.
  • For the onsite classes, prepare handouts and lesson plans, prepare computers for use by students, and help with registration for each class.
  • The approximate classroom training days are 12-15 days per year provided monthly with an annual range from 50 to 60 training sessions.
  • Support media requests that support the training of ANGRC personnel. This shall include new process training material, User education materials, and IT related how to tutorials.
  • Other duties as assigned.


Qualifications:

Minimum Qualifications:

  • Possess a bachelors degree.
  • 3 Years of Experience
  • Current IAT level 2 certification
  • Secret Security Clearance or the ability to obtain one.
  • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to act with professionalism and confidentiality.
  • Skill in managing multiple priorities and tasks concurrently to meet deadlines while establishing and maintaining cooperative working relationships with others.
  • Proficient with Microsoft Office Suite or related software.

Reports to: Program Manager

Working Conditions:

  • Professional office environment
  • Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
  • Must be able to establish a productive and professional workspace.
  • Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.
  • May be asked to travel for business or professional development purposes.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.

Pay Range:
USD $85,000.00 - USD $90,000.00 /Yr.

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