ERP Solutions Specialist

1 month ago

Cleveland, United States Majestic Steel USA Full time

Majestic Steel is excited to add an ERP Solutions Specialist to our team The ERP Solutions Specialist will be responsible for providing technical support and assistance to end-users of the organization's ERP software system. They will work closely with various areas within the organization to ensure the system's functionality and maintain efficient operations. This role involves investigating and resolving system issues, providing user training, and maintaining system documentation.
This person will also administer and manage security, user access, global system parameters, data integrity and software upgrades.

Essential Duties and Responsibilities

  • Respond to end-users' requests for technical assistance for the organization's ERP system.
  • Troubleshoot and resolve issues related to the ERP system, such as system errors, data discrepancies, and process failures.
  • Administer and manage security, user access, global system parameters.
  • Work with the Business Systems area to diagnose and resolve system-level issues.
  • Maintain accurate documentation of system configuration, processes, and procedures.
  • Provide end-user training and support to ensure proper system usage.
  • Assist with system upgrades and testing of new software releases.
  • Collaborate with cross-functional teams to optimize business processes and improve system performance.
  • Provide support for other software applications used in the organization as required.
  • Other job-related duties and special projects as assigned.
Education, Training and Experience Requirements
  • Bachelor's degree in business or related field; or equivalent work experience.
  • One year Enterprise Systems support experience.
Knowledge, Skills and Abilities Requirements
  • Technologically savvy and experience working with Microsoft Office products and Windows-based applications.
  • Familiar with core ERP functionality including Sales, Operations and Finance.
  • Creative, innovative, analytic, and strategic thinker with problem-solving and follow-through skills.
  • Effective verbal, written and interpersonal communication skills with the ability to document and diagram business processes.
  • Highly motivated self-starter, able to prioritize projects, accept responsibility and follow through without close supervision.
  • Ability to work independently and collaboratively in a team environment.
Preferred Qualifications
  • Experience with project management and process improvement methodologies.
  • Experience with electronic data exchange (EDI).
Additional
  • Proven ability to work efficiently and effectively from a corporate office and a home office setting.
  • Must be able to work outside normal business hours/days as needed.
  • Must be able to travel occasionally and work at an outside location.


At Majestic, we are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced. Majestic is proud to be an equal opportunity employer. Majestic considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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