Warranty Administration Manager

2 weeks ago

Mt Pleasant, United States Twin Disc Incorporated Full time

OUR HERITAGE BENEFITS YOUR FUTURE Here at TWIN DISC, we have a proud history of developing and pioneering transmission and propulsion solutions for equipment that fuels the world. Over the years, we’ve built a strong company that is centered on innovation and employee ingenuity, making us an industry leader and respected throughout the markets we serve. As we continue our global expansion, we are looking for talented individuals to join our team. Due to continued growth, we have an opportunity for a Warranty Administration Manager to join our team located at our Mount Pleasant, WI location. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Core Competencies: B.S. or B.A. in Mechanical Engineering or equivalent plus a minimum of five years' experience in Product Service or Field Engineering. Strong written and oral communication skills and knowledge of warranty administration. Broad knowledge of Twin Disc products and customers. Essential Job Functions: Manage acceptance, receipt, processing and resolution of all warranty claims submitted to Twin Disc. Direct submissions, handling and communications of findings on these claims with Twin Disc customers and subsidiaries. Coordinate activities associated with crediting and/or invoicing of customer accounts regarding warranty claims. Establish and maintain a process for Warranty Cost - Risk Analysis for all Twin Disc product lines. Present information to management to aid in the establishment of warranty pricing (costing). Manage Vendor Recovery programs on warranty related activities, including recovery of expenses incurred at Twin Disc during warranty processing. Assist where needed in Commercial Customer Warranty Negotiation Process. Manage acceptance, receipt, processing and resolution of all applications and claims submitted for Extended Warranty and/or Extended Service Agreements. Manage acceptance, receipt, processing and resolution of all products and parts returned to Twin Disc for Quality Investigations, Field Failure Investigation, Recalls, Repair & Return, or Credit. Prepare monthly summary reports and associated General Ledger journal entries for Warranty processed during the previous month. Conduct periodic visits to Twin Disc Distributors, Twin Disc Subs, and OEMs for the purpose of reviewing the Warranty, Extended Warranty, Extended Service Agreement, and Return Goods and Repair & Return programs. Review Warranty, Extended Warranty, Extended Service Agreement, and Return Goods and Repair & Return programs, policies and procedures. Update the procedures as needed and propose updates to policies where needed. Work harmoniously, cooperatively, and courteously with others at all times. TWIN DISC is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender identity, gender expression, national origin, race, religion, sexual orientation, or veteran status. #J-18808-Ljbffr

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