Automotive Warranty Coordinator

1 month ago


Mt Dora, Florida, United States Prestige Ford Full time
Job Summary

Prestige Ford is seeking a highly organized and detail-oriented Warranty Administrator to join our team. As a key member of our service department, you will be responsible for reviewing and completing warranty claims, ensuring timely and accurate processing of repair orders, and maintaining strong relationships with our manufacturer's designated warranty representatives.

Key Responsibilities
  • Process warranty claims in a timely and accurate manner, ensuring compliance with manufacturer's policies and procedures.
  • Review and reconcile warranty repair orders, identifying and resolving any discrepancies or issues.
  • Establish and maintain effective relationships with warranty representatives, ensuring seamless communication and resolution of claims.
  • Analyze claims data to identify trends and areas for improvement, developing strategies to optimize the warranty process.
  • Provide regular reports to the service manager on claim status and any issues or concerns.
  • Assist service consultants and technicians with warranty-related questions and issues.
  • Conduct regular audits of warranty and schedules, reviewing old claims and addressing any adjustments or write-offs.
  • Assist with special projects, audits, and reports as requested.
  • Stay up-to-date with federal, state, and local regulations, ensuring compliance with safety requirements and other relevant laws.
Requirements
  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic knowledge of automotive parts and vehicle mechanical operations.
  • Two years of warranty administration experience in a dealership environment (Ford preferred).


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