Warranty Administration Manager

3 days ago


Mt Pleasant, South Carolina, United States Source Point Staffing Full time
Job Title: Warranty Administration Manager

We are seeking a highly skilled Warranty Administration Manager to join our team at Source Point Staffing. As a key member of our organization, you will be responsible for managing the warranty process, ensuring timely and efficient resolution of claims, and maintaining strong relationships with customers and vendors.

Key Responsibilities:
  • Manage the acceptance, receipt, processing, and resolution of all warranty claims submitted to Twin Disc.
  • Direct submissions, handling, and communications of findings on these claims with Twin Disc customers and subsidiaries.
  • Coordinate activities associated with crediting and/or invoicing of customer accounts regarding warranty claims.
  • Establish and maintain a process for Warranty Cost - Risk Analysis for all Twin Disc product lines.
  • Present information to management to aid in the establishment of warranty pricing (costing).
  • Conduct periodic analysis of warranty claim data to identify any trends and report findings to the appropriate Twin Disc Business Unit and/or Engineering personnel.
  • Manage Vendor Recovery programs on warranty-related activities.
  • Assist where needed in Commercial Customer Warranty Negotiation Process.
  • Manage acceptance, receipt, processing, and resolution of all applications and claims submitted for Extended Warranty and/or Extended Service Agreements.
  • Manage acceptance, receipt, processing, and resolution of all products and parts returned to Twin Disc, Inc. for Quality Investigations, Field Failure Investigation, Recalls, Repair & Return, or Credit.
Requirements:
  • B.S. or B.A. in Mechanical Engineering or equivalent plus a minimum of five years' experience in Product Service or Field Engineering.
  • Strong written and oral communication skills and knowledge of warranty administration.
  • Broad knowledge of Twin Disc products and customers.
What We Offer:
  • A stable and growth-oriented company with a strong commitment to innovation and employee ingenuity.
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.

We are an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender identity, gender expression, national origin, race, religion, sexual orientation, or veteran status.



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