Coordinator, Customer Care

2 months ago

Flowood, United States LC Industries Full time

** Coordinator, Customer Care**

**Job Category****:** Retail **Requisition Number****:** COORD003214 Showing 1 location **Job Details**

**Description**

**I. JOB DESCRIPTION**

Department: Base Supply Stores

Location: Various

Reports to: Manager and/or Assistant Manager

**II. STATEMENT OF PURPOSE**

Increase awareness of Base Supply Centers broad range of products available through special order requests and make personal contact with customers via telephone, email, visits, etc., with the end result being increased sales and a larger customer base.

**III. RESPONSIBILITY FOR WORK OF OTHERS**

Work closely with Outside Sales Team, if available, and management or Customer Service Leader to monitor customer satisfaction and sales order status.

**IV. BUSINESS COMMUNICATION**

Customer recognition and interface. Work closely with vendors with reference to quality of products, on time deliveries, negotiations, and returns.

**V. SUPERVISION REQUIRED**

Daily

- **EDUCATION REQUIRED**

High school graduate with two years relevant sales experience.

* **TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED**

Attention to detail with emphasis on customer satisfaction and product knowledge

Negotiating skills

Basic retail knowledge. Accuracy with computerized checkout systems

Excellent organizational, social and personal interaction, communications, Microsoft Office and selling skills.

**VIII. EXPERIENCE REQUIRED**

Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management.

**IX. TRAVEL REQUIRED**

Some

- **SPECIFIC DUTIES AND RESPONSIBILITIES**

* Responsible for all customer related matters.

* Responsible for placing calls to customers to solicit business.

* Schedule visits with customers.

* Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC thru use of AXAPTA and/or Excel Spreadsheet

* Calling customers for additional information as needed.

* Register and track customer complaints with expeditious follow up and resolution.

* Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website.

* Ensure that customers are aware of our BuyLCI website and assist with customer set up for site.

* Ability to navigate Axapta to create, release sales orders. Order special order product and follow up with vendor to ensure timely arrival and availability.

* Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time. Work closely with management and admin assistant (if available) to ensure material needed to fill sales orders is on order and has good supply and/or shipment status.

* Ability to request new item loads for special request items.

* Knowledge to quote on contracts and follow up on quotes.

* Be instrumental in utilizing current marketing tools, ie new product flyers, to seek additional sales.

* Maintain a customer list of all customers who shop by phone/fax/email only to try and obtain more of their business.

* Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of products uses.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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