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Customer Service Representative

2 months ago

Flowood, Mississippi, United States West Tennessee Bone & Joint Clinic Full time

**Job Summary**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist at West Tennessee Bone & Joint Clinic. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing scheduling, and ensuring a seamless experience for our patients.

**Key Responsibilities:**

  • Provide top-notch customer service to patients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage patient scheduling, including coordinating appointments, surgeries, and procedures.
  • Maintain accurate and up-to-date patient records, ensuring compliance with regulatory requirements.
  • Collaborate with healthcare professionals to ensure efficient and effective patient care.
  • Develop and implement strategies to improve patient satisfaction and engagement.

**Requirements:**

  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 1-2 years of experience in a customer-facing role, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and healthcare professionals.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

**What We Offer:**

  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy and holidays.
  • Professional development opportunities, including training and education programs.