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Senior Knowledge Manager
2 months ago
The specific responsibilities of the job include:
Effectively conduct sales center new hire training related to product knowledge, sales skills, and systems usage
Effectively partner with the Sales Vertical leadership teams by engaging in a regular meeting and communication cadence
Evaluate training requests and provide guidance and direction regarding content development and quarterly training plans
Advocate for sales agents by demonstrating strong working knowledge of the agent experience as it relates to the tools and resources required to do their job
Facilitate additional ongoing employee training as needed
Partner with training team and sales leadership for dynamic program delivery with an energetic and engaging style
Partner with Performance Managers to coach and engage agents on sales floor as directed
Coordinate with HR, trainers, and sales leadership to optimize the trainee experience
Regularly facilitate and conduct training at a senior level with minimal oversight
Mentor, coach and oversee Sales Trainers and other facilitators as directed
Other projects and duties as assigned by sales and training leadership
Qualifications
What you need to be successful:
Demonstrated strong working knowledge of MA, Med Sup, Life, or Supplemental insurance
Ability to professionally navigate and communicate change, differences in opinion and direction
Demonstrated success in creating and driving strategic planning and execution of training programs
3 years of demonstrated success as a sales trainer or in a closely related training role
The ability to deliver engaging training 8-10 hours per day consistently
Effective written and verbal communication skills with in-person and remote teams
Experience in a fast-paced sales or result-oriented environment
A driven, get-it-done attitude and the ability to adapt to changing needs of the business
Proficiency with PowerPoint, Microsoft Office and other job-related tools and technology
The ability to travel overnight regularly as needed by air and car
What we would love to see:
Strong experience working with adult learners
Successful track record in sales and a general sales aptitude
Experience in the insurance industry, particularly with Medicare products
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