Senior Knowledge Management Analyst

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Position Summary

The Global Knowledge Management (GKM) team is seeking a strong analytical resource to serve as a technical lead and business analyst for the ServiceNow Knowledge module with additional touchpoints to the Employee Service Center portal translation capabilities and other ITSM processes. The Senior Knowledge Management Analyst will partner with key stakeholders (IT, HR, and user communities) to evolve and test existing tool capabilities and facilitate the simplification of the processes for authors and content administration teams. Through collaboration with all stakeholders, the analyst will ensure that the needs of the business and organization are met, that users are provided with the right level of technology support, and that corporate IT resources are used effectively.

If you're a creative and technically capable problem-solver with a passion for making a difference, we invite you to apply for this exciting opportunity with the Global Knowledge Management team. Join us today and help shape the future of Knowledge Management (KM)

Key Responsibilities

Develops, implements, and supports the KM technology infrastructure strategy (build, test, deploy, incident management, etc.) in collaboration with the core Global Knowledge Management team and is informed by the goals and objectives of the KM program Supports the knowledge-sharing, requirement gathering, and technology needs of KM-related teams, business-unit groups, individual networks, and other stakeholders as needed Engages in and supports KM-related technology, training, and awareness activities online, in print, and face-to-face where needed Demonstrates best practices and knowledge sharing behaviors in the use of enabling technologies and processes

Qualifications & Experience

Expert understanding of ServiceNow’s Knowledge module, including information architecture and organizational and data taxonomies. Prior experience working in a Knowledge Management type role. Able to elicit requirements from both business and IT and translate them into technical strategies and user experience improvements Ability to articulate the business requirement into user stories to facilitate accurate enhancements and requirements. Creative and self-motivated with strong problem-solving and analysis skills (thinks creatively) Fluency in critical thinking, structured analysis, and problem solving Expert knowledge of Microsoft Office suite (Excel, Word, PowerPoint, etc.) Engage and SharePoint. Detail-oriented with demonstrated ability to work independently and as part of a team. Organized and efficient, with the ability to stay on schedule under tight, frequently changing, client-driven deadlines Ability to work effectively with colleagues from related disciplines (especially IT) and other improvement initiatives (e.g., operational excellence, Lean Sigma, etc.) within the enterprise Analytics and Data Management Good business process re-engineering skills Good project management experience Interpersonal Skills (Active listening and communications) Good customer support skills

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. 

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

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