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Revenue Specialist, Univ cashiering

2 months ago

Durham, United States Duke University Full time

Occupational Summary

The Revenue Specialist position ensures timely and accurate processing of incoming revenue in University Cashiering. The position manages prompt deposit of funds in the University's concentration bank account as well as accurate recording of revenue activity on the general ledger. Responsibilities include researching, analyzing, evaluating, and recording a variety of incoming payments, including those for student accounts, charitable donations, and departmental deposits.

Each team member must be able to:

* quickly and accurately assess, identify, and process a variety of incoming transactions * identify and resolve inaccuracies with deposits to avoid delays in processing * deliver a high-level of prompt, accurate, and courteous customer service to students, parents, departments and colleagues * communicate and interact - by telephone, e-mail, and in person - in a professional and tactful manner * exercise judgment and appropriate care in dealing with confidential student and department information * demonstrate self-motivation and a strong work ethic * be a fully engaged member of the team focused on and accountable for team goals

Work Performed

Analyze, verify, and record incoming transactions - including wires/ACHs, checks, and cash - to ensure these are recorded to the general ledger accurately, within established timelines, and in alignment with University GAP. Use PeopleSoft to process student account payments, departmental deposits, run queries, and analyze student accounts.

For third-party sponsor payments, external scholarship awards, and 529-Plan payments, utilize knowledge of federal aid guidelines as well as IRS 1098-T reporting requirements to ensure these payments are applied appropriately to recipient student accounts. Determine if there are any refund of credit balance implications tied to these payments; document and communicate these to the Refund Coordinator/Financial Analyst I position.

Review incoming charitable donations to identify and resolve issues before these are deposited and forwarded to Alumni & Development Records (ADR) for further processing. Ensure all required donor and gift designation information for each gift is captured and provided to ADR.

Communicate electronic deposit information to department and school contacts to help identify the recipient and collect the general ledger information required to record. Identify and report trends in electronic deposit activity to management. Maintain all electronic deposit activity in the Access database.

Manage remote/desktop bank deposit for all checks. Expedite deposit of large dollar checks. Ensure cancelled checks are securely maintained until shredded by vendor.

Work with fellow team members and supervisor to coordinate, prioritize, and process daily deposits while balancing established delivery schedules for courier deposits (parking, dining, stores) and incoming mail with regular over-the-counter deposits and gifts. Adjust schedules, as needed, to handle expected spikes in activity tied to special events.

Promptly secure incoming cash per established guidelines. Monitor cash levels on hand to determine amounts that should be deposited. Determine cash requirements for change funds, special events, and research subject payments to ensure appropriate amounts are available to meet these cyclical needs. Prepare bank deposits for courier pick-up.

Report daily receipt and deposit transactions to Corporate Cash Management to support reconciliation activities for the Concentration Account.

Accurately maintain an environment of strong internal controls over cash and checks processed in order to balance and account for all funds at the end of each business day. Serve as a resource to departments on cash/check handling and internal control matters.

Manage various disbursements of cash including student travel advances, petty cash reimbursements, and cash advanced to authorized departments for research subject cash payments. Report any negative trends or observations related to these advances to management.

Manage and respond to e-mails in the cashier@duke.edu e-mail box. E-mails to this box are typically answered within eight business hours.

Perform vault teller duties on an as-needed/rotating basis.

Required Qualifications

An associate's degree (or similar level of coursework) in accounting, finance or a related field is preferred. Work generally requires three years of experience in one or more of the following areas: finance, accounting, billing/collections, accounts receivable, general ledger reporting, compliance (federal/state law and law, regulation, tax issues), cash management.

Or an equivalent combination of relevant education and/or experience.

Skills

* Excellent customer service * Ability to prioritize activities and multi-task in a high-volume environment * Strong analytical and organizational skills * Strong team player orientation * Excellent interpersonal skills and the ability to interact seamlessly with a broad constituency * Proficiency with Microsoft Office - Access, Excel, Word, Outlook

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Qualified candidates should visit www.hr.duke.edu/jobs and apply to requisition 247224 . After completing the online application, you may also forward a copy of your resume to bryan.mitchell@duke.edu.

Minimum Qualifications

Education

Work requires generally acquires an associate's degree in accounting, finance or a related field.

Experience

Work generally requires four years of experience in one or more of the following areas: finance, accounting, billing/collections, accounts receivable, general ledger reporting, compliance (federal/state law and law, regulation, tax issues), cash management. Or an equivalent combination of relevant education and/or experience.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh