Bilingual Customer Service Representative

7 months ago


Vero Beach, United States Government Employees Insurance Company Full time

We're looking for a hardworking, reliable, and dedicated Bilingual (Spanish) Customer Service Representative to join the GEICO Local Office in Vero Beach, FL. As a Customer Service Representative, you will take ownership for each customer interaction and provide administrative support for the sales team.

At GEICO Local Office, it's not just a job, it's growth and opportunity. There's one thing our associates all have in common: they found a career they never expected. With coaching and mentoring, you will find your position as a Customer Service Representative can become a career in the most unexpected and rewarding ways.

Responsibilities:

  • Process customer policy change requests.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring.
  • Schedule appointments for sales staff to meet prospective customers.
  • Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
Requirements:
  • Must speak English and Spanish
  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Great Customer Service Skills.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.
  • Excellent Communication/interpersonal skills.
What we provide:
  • Long-term opportunity to grow with an established company.
  • Mentorship from an experienced agent with an interest in your success.
  • Professional office setting with supportive colleagues.
  • Team atmosphere.
  • Work/Life balance.


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