Customer Service Representative
14 hours ago
We are seeking a highly skilled and dedicated Bilingual Customer Service Representative to join our team in Vero Beach, FL.
Job SummaryThis is a unique opportunity for an individual who is fluent in both English and Spanish to provide exceptional customer service and support to our clients. As a key member of our sales team, you will be responsible for handling customer inquiries, processing policy changes, and providing administrative support to the sales staff.
Key Responsibilities- Process customer policy change requests within specified timeframe.
- Verify phone numbers, addresses, and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring and respond to all inquiries within a timely manner.
- Schedule appointments for sales staff to meet prospective customers and respond to cancellation requests.
- Must speak English and Spanish fluently.
- Possess excellent communication and interpersonal skills.
- Be able to multitask, follow through, and follow up with customers.
- Have a positive attitude, be driven, and goal-oriented.
- Ability to tactfully handle stressful and difficult situations.
- A long-term opportunity to grow with an established company.
- Mentorship from experienced agents who are invested in your success.
- A professional office setting with supportive colleagues.
- Team atmosphere and work-life balance.
The estimated salary for this position is $45,000 - $60,000 per year, based on experience and qualifications.
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