Bilingual Customer Experience Professional

3 days ago


Vero Beach, Florida, United States Government Employees Insurance Company Full time

We're looking for a talented and bilingual professional to join our team as a Customer Service Representative in Vero Beach, FL.

About the Role

This is an exciting opportunity to provide top-notch customer service and support to our clients while working in a dynamic and fast-paced environment. As a key member of our sales team, you will be responsible for handling customer inquiries, processing policy changes, and providing administrative support to the sales staff.

Key Responsibilities
  • Process customer policy change requests and verify customer information.
  • Answer incoming phone calls on the first ring and respond to all inquiries within a timely manner.
  • Schedule appointments for sales staff to meet prospective customers and respond to cancellation requests.
  • Provide exceptional customer service and support to ensure client satisfaction.
Requirements
  • Must speak English and Spanish fluently.
  • Possess excellent communication and interpersonal skills.
  • Be able to multitask, follow through, and follow up with customers.
  • Have a positive attitude, be driven, and goal-oriented.
  • Ability to tactfully handle stressful and difficult situations.
What We Offer
  • A long-term opportunity to grow with an established company.
  • Mentorship from experienced agents who are invested in your success.
  • A professional office setting with supportive colleagues.
  • Team atmosphere and work-life balance.

The estimated salary for this position is $48,000 - $65,000 per year, based on experience and qualifications.



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