Bilingual Customer Experience Professional
3 days ago
We're looking for a talented and bilingual professional to join our team as a Customer Service Representative in Vero Beach, FL.
About the RoleThis is an exciting opportunity to provide top-notch customer service and support to our clients while working in a dynamic and fast-paced environment. As a key member of our sales team, you will be responsible for handling customer inquiries, processing policy changes, and providing administrative support to the sales staff.
Key Responsibilities- Process customer policy change requests and verify customer information.
- Answer incoming phone calls on the first ring and respond to all inquiries within a timely manner.
- Schedule appointments for sales staff to meet prospective customers and respond to cancellation requests.
- Provide exceptional customer service and support to ensure client satisfaction.
- Must speak English and Spanish fluently.
- Possess excellent communication and interpersonal skills.
- Be able to multitask, follow through, and follow up with customers.
- Have a positive attitude, be driven, and goal-oriented.
- Ability to tactfully handle stressful and difficult situations.
- A long-term opportunity to grow with an established company.
- Mentorship from experienced agents who are invested in your success.
- A professional office setting with supportive colleagues.
- Team atmosphere and work-life balance.
The estimated salary for this position is $48,000 - $65,000 per year, based on experience and qualifications.
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