Customer Service Representative

4 days ago


Vero Beach, Florida, United States Classic Collision Full time
About Classic Collision

Classic Collision is a rapidly growing company that has been offering quality service to its customers with integrity and honesty since 1983. Our mission is to provide safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

We are seeking a Customer Service Representative to join our team in providing exceptional customer experiences.

Job Description

The Customer Service Representative will be the first point of contact for our customers, ensuring they are greeted and welcomed promptly, professionally, and in a friendly manner via phone or in-person. They will also explain and educate customers on the repair process, including insurance claim information and processes. Additionally, they will maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes. The role involves coordinating rental car/tow companies to provide one-stop service to all customers, ensuring vehicles are delivered to customers by the assigned service advisor, and assisting in customer communication throughout the repair process. The representative will also monitor DRP assignments, estimate/repair appointments, and capture rates of assignments. Furthermore, they will follow up on all DRP assignments present and past to maintain sales for the center. The position requires maintaining DRP logbooks and Enterprise ARMS daily, securing proper payments, and assisting with reconciling invoices to payables report daily and monthly (as applicable). The representative will also ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area. Other administrative tasks and duties may be required to successfully meet the needs of the business.

Requirements

To be successful in this role, candidates must be at least 18 years old, have previous experience in customer service, sales, or other related fields, and possess a valid driver's license. Effective communication (written and verbal) and interpersonal skills are required, along with organization and multi-tasking skills, good time management, and the ability to adapt easily to a fast-paced environment. Additionally, the representative must have integrity, respect, and accountability at every level and interaction, provide the highest level of customer service while building customer satisfaction and retention, develop innovative approaches and ideas to the business, contribute to building a positive team spirit, and support everyone's efforts to succeed.

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