Vehicle Operations Support Specialist II

3 weeks ago

Hayward, United States Cox Communications Full time

CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileVehicle Operations Support Specialist IIManagement LevelIndividual ContributorFlexible Work Option No remote option; must work at a specified Cox locationTravel %NoWork ShiftDayCompensationHourly base pay rate is $19.04 - $28.51/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionWhat You'll Do Like we said, clients AND vehicles are two things you'll be very comfortable with in this role. It's a varied, exciting job with a lot of hats to wear. Try these on for size: •Foremost, you'll manage account relationships, maintaining effective communications and ensuring customer requirements are met. •You'll review and update condition reports, then approve and audit the vehicle repair reports. •You'll "walk" vehicles with account representatives and make recommendations for reconditioning to increase vehicle value. •When a customer has an inquiry about a vehicle, you'll be responsive, providing quality service and doing your best to resolve problems. •You'll communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops as well as timely completion of reconditioning. •You'll collaborate to prepare vehicles for sale and to ensure appropriate scanning and organization. •You'll review vehicles in our sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. •Of course, you'll follow all safety and health procedures and model the behaviors related to such. QUALIFICATIONSMinimum•High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field•Requires strong auto knowledge•Excellent skills to work effectively with teams throughout organizationPreferred•Degree in related discipline•Experience in auto industry desired •Strong knowledge of Salesforce, AS400, Workbench and Excel preferred.Drug TestingTo be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

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