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Automotive Operations Support Specialist II
2 months ago
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Vehicle Operations Support Specialist II
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
The hourly base pay rate is $28.51/hour.
The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.
Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
Key Responsibilities
In this role, you will engage with both clients and vehicles, ensuring a dynamic and fulfilling work experience. Your responsibilities will include:
- Managing client relationships, ensuring effective communication and adherence to customer requirements.
- Reviewing and updating vehicle condition reports, followed by the approval and auditing of repair documentation.
- Conducting vehicle inspections alongside account representatives and providing recommendations for enhancements to maximize vehicle value.
- Responding promptly to customer inquiries regarding vehicles, delivering high-quality service and resolving issues efficiently.
- Coordinating with Lot Operations and Recon departments to facilitate the appropriate movement of vehicles and ensure timely completion of reconditioning tasks.
- Collaborating to prepare vehicles for sale, ensuring proper scanning and organization.
- Reviewing vehicles in the sales lineup, identifying missing units, and working with account representatives to ensure readiness for sale.
- Adhering to all safety and health protocols while exemplifying the expected behaviors.
Minimum Requirements
- High School Diploma/GED with a minimum of 3 years of experience in a related field. Alternatively, candidates may possess a degree/certification beyond a HS diploma/GED in a relevant discipline with up to 1 year of experience, or 5 years of experience in a related field.
- Strong automotive knowledge is essential.
- Excellent interpersonal skills to collaborate effectively with teams across the organization.
- Degree in a related discipline.
- Experience within the automotive industry is preferred.
- Proficiency in Salesforce, AS400, Workbench, and Excel is advantageous.
To be employed in this role, you will need to successfully complete a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.
However, we maintain a drug-free workplace, prohibiting the possession, use, or influence of illegal drugs during work hours, on company property, and/or in company vehicles.
BenefitsEmployees are eligible for a minimum of sixteen hours of paid time off each month, along with seven paid holidays throughout the year.
Additional paid time off may be available for bereavement leave, voting, jury duty, volunteer time, military leave, parental leave, and COVID-19 vaccination leave.
About UsAt Cox Automotive, we are revolutionizing the automotive experience through innovative technology and a commitment to exceptional service for both drivers and dealers.
Our employees work with renowned consumer brands such as Autotrader and Kelley Blue Book, as well as industry-leading dealer-facing companies like vAuto and Manheim, all within a people-centered environment that defines our culture.
Benefits may include health care insurance (medical, dental, vision), retirement planning (401(k)), and various paid time off options (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
For more details on available benefits, please visit our benefits page.Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Cox provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause an undue hardship.
