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Healthcare Support Specialist

2 months ago

Hayward, California, United States Tiburcio Vasquez Health Center Full time
Job Overview

The Medical Assistant - Panel Specialist is essential in overseeing patient care and ensuring the smooth operation of clinic activities. This role involves close collaboration with healthcare professionals and other medical personnel to provide exceptional patient services. Responsibilities encompass both administrative and clinical tasks, including patient management, record-keeping, and direct engagement with patients.

This position is a full-time role, typically requiring 40 hours per week, predominantly from Monday to Friday, with occasional Saturday shifts.

Tiburcio Vasquez Health Center is a non-profit organization committed to enhancing community health by offering accessible, high-quality services that integrate primary care, dental care, WIC support, mental health services, community health education, and more.

Compensation: $27.22 per hour, based on experience.

Key Responsibilities:
  • Reports directly to the Panel Specialist Supervisor, with additional oversight from the Clinical Team Supervisor and clinical guidance from the healthcare providers.
  • Operates independently and collaboratively within a multidisciplinary patient care team to ensure proactive health management for a designated patient panel.
  • Utilizes quality data dashboards to identify patients needing follow-up care and coordinates healthcare maintenance through established protocols.
  • Handles incoming messages through the patient portal and manages laboratory service follow-ups.
  • Coordinates refill requests and manages patient care inquiries received via the patient portal.
  • Prepares necessary documentation for healthcare provider signatures based on patient health records.
  • Updates patient charts during pre-visit preparations, ensuring accurate medication reconciliation.
  • Facilitates communication with healthcare providers regarding lab results and follow-up actions.
  • Implements clinical quality improvement initiatives, tracks diagnostic test results, and coordinates care plans.
  • Provides basic clinical services, including administering medications and immunizations as directed by healthcare providers.
  • Ensures timely and accurate electronic health record (EHR) entries and maintenance.
  • Participates in team meetings and provides coverage for other Panel Specialists as needed.
Qualifications:
  • High school diploma or GED, or relevant trade certification.
  • Certification as a Clinical Medical Assistant from an accredited institution is required.
  • A minimum of 3 years of recent experience in a Medical Assistant role is necessary.
  • BLS certification is mandatory.
Preferred Skills:
  • Bilingual proficiency in English and Spanish is highly desirable.
  • Familiarity with the community and service area is advantageous.
  • Experience with medical data systems is preferred.
  • Strong communication skills for effective patient outreach and documentation.
  • Ability to engage diplomatically with patients and staff.
  • Intermediate to advanced computer and phone skills.
  • Understanding of confidentiality and HIPAA regulations.
  • Flexibility to work in a dynamic, high-pressure environment.
  • Willingness to travel to various service locations as required.
Benefits:

We provide a comprehensive benefits package, including medical coverage (with 100% paid co-payments and premiums), dental and vision insurance (including dependent coverage), generous paid leave, Flexible Spending Accounts, retirement plans with employer matching, tuition reimbursement, and additional perks.