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Patient Services Specialist
4 weeks ago
POSITION TITLE: Call Center Representative/?Patient Services Specialist - Float?
DEPARTMENT: Patient Services
NATURE OF POSITION: The?Call Center Representative /?Patient Services Specialist- Float?will ensure accurate, timely and proper check-in and check-out procedures. This position should have knowledge and understanding of the proper procedures for?checking patients?in,?checking?patients?out,?verifying?insurance, completing demographics,?and scheduling patients for initial and follow-up visits. This position is an integral part of the healthcare team and must?be?knowledgeable of?the Clinic?procedures.?In?addition,?they?will maintain?patient?confidentiality?and?abide by the Clinic?(COFMC) policies and?procedures.?This position will be in daily contact with Lead/Supervisor for the Clinic placement.
CLASSIFICATION: Non-exempt
SUPERVISION EXERCISED: None
SUPERVISION RECEIVED: Patient Services Supervisor
MINIMUM QUALIFICATIONS:
+ High School graduate or equivalent required?
+ Must be at least 18 years of?age?
+ Medical/Dental office experience preferred?
+ Customer service experience?required?
+ Ability?to?work?and?communicate?with?a?multidisciplinary?healthcare?team?and?the?public?
+ Basic computer skills required?
+ Phone etiquette??
+ Must be able to sit, stand, walk, bend, and/or lift for extended periods of?time
RESPONSIBILITIES:
Checks?in/out?patients?for?appointments?and?collect?co-pays?and?account?balances, if applicable?
+ Enters sliding fee information, if applicable?
+ Looks up and schedule, reschedule, or cancel appointments for?patients?
+ Schedules and processes?appointments?Page Break
+ Answers?calls in a professional and courteous?manner?
+ Directs calls as?appropriate?
+ Maintains provider schedules by making proper?appointments?
+ Participates in agency-sponsored staff training events (safety, OSHA,?etc.)?
+ Protects?the?confidentiality?of?patients?and?their?records?at?all?times?by?complying?with?the?Clinics patient confidentiality and HIPAA policies and?procedures?
+ Provides?guidance?as?needed?to?departmental?employees?regarding?the Clinics?policies?and?procedures?
+ Keeps workspace neat and?organized?
+ Maintains a professional?demeanor?
+ Exhibits?a?positive?attitude?and?a?commitment?to?the?basic?mission of the?organization?
+ Exhibits caring qualities consistent with the values of a community health?center?
+ Exhibits?awareness?of?cultural?factors?and?shows?competence?in?reducing?barriers?to?the?provisions of health care?services?
+ Addresses patient complaints as outlined in patient complaint?resolution?
+ Completes and submit all departmental specific reporting timely as?requested?
+ Performs other duties as assigned
ORGANIZATION:
+ Exhibits enthusiasm, a positive attitude, and professionalism in the workplace
+ Handles personal conflict and works through it at the lowest possible level (first with party/parties involved, then if necessary, with 3rd party mediation)
+ Displays a friendly manner and is easy to approach
+ Maintains a neat, clean, well-groomed, appearance and dresses in accordance with the dress code policy
+ Leaves personal problems out of the workplace
+ Treats all co-workers with dignity and respect
+ Abstains from gossip in the workplace
+ Arrives on time and works through designated hours
+ Completes tasks effectively, accurately and on time
+ Demonstrates little or no absenteeism/follows leave guidelines
+ Follows designated line of support
+ Display a willingness and flexibility to respond to unusual job-related demands
+ Manages time well
+ Recognizes and assists others in the work of the department, even though the work may be outside of regular duties
+ Shares equally in the workload of the department
+ Works cooperatively with all team members and departments
+ Works independently requesting assistance from supervisor only as needed
+ Abstains from criticizing COFMC, colleagues and supervisors
+ Demonstrates loyalty to COFMC, colleagues and supervisors
+ Demonstrates support of the mission and vision of COFMC
+ Accepts and participates in cross training
+ Takes initiative to identify skill development needs
+ Performs other duties as assigned.
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