Customer Service Representative
4 weeks ago
The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business. From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success.
As part of our innovation, we recognize that our team members are unique and that our work locations must be adaptable. At Allegro we flex. Flex@Allegro is our approach to hybrid work that empowers managers and their team members to decide where and when work will be done. Ask what Flex@Allegro can mean for you.
SUMMARY
As Allegro Microsystems' ("Allegro") Sales Analyst/Inside Sales, you will assist the sales team with opportunity management, forecasting and reporting. You will provide detailed updates on sales projections and highlight areas for additional investigation.
RESPONSIBILITIES
- Assist sales team with opportunity management. Ensure records are properly maintained and up to date. Track milestones and SOP timing to ensure customers' expectations are met.
- Assist in the development and maintenance of accurate sales forecasts and pipeline management. Establish tools to assist with quarterly forecast submissions. Provide reporting on sales performance and projections.
- Identifies ways for continuous improvement of processes to enhance the efficiency and effectiveness of the sales team.
- Provide CRM oversight; check for potential opportunity duplication between the regions, consolidate duplicate customer accounts, validate new opportunities created by outside partners, and validate forecast pricing.
- Assist sales team with customer quotes and sample requests.
- Provide training to sales team on new initiatives.
- 3-5 years of experience in customer service and/or inside sales roles
MINIMUM QUALIFICATIONS
Advanced proficiency in Microsoft Excel
Demonstrated methodical thinker and problem-solving abilities, with a history of driving results.
High energy and positive demeanor
High degree of accuracy and attention to detail
Ability to identify and define problems and practical solutions.
At Allegro, we are committed to providing a harassment-free environment of mutual respect to fuel innovation through inclusive thought collaboration. Allegro is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, parental status, or any other basis covered by appropriate law. Allegro makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Eligible applicants must reside in a state where Allegro currently has an office location: This includes New Hampshire, Massachusetts, Texas, Oregon, and Michigan. Certain positions (such as field sales roles) may be exempt from this requirement.
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