Customer Service Representative

7 months ago

Auburn Hills, United States Valeo Full time

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Join us and lead tech innovation for autonomous vehicles  

What you will win:

As part of a global community of talented people, you will grow and thrive working on advanced technologies for greener, safer and smarter mobility. Our company culture gives all our employees the opportunity every day to #Dare.Care.Share.  You will receive a best in class, total compensation package that provides a comprehensive benefits program with real financial value.

About the Role:

As a Customer Service Representative, you will be directly reporting to the Customer Service Manager the customer service contact and will be the main Customer contact on all operational aspects (except sales negotiation) and aims at providing a best in class service.


Responsibilities Also Include:

  • Handles Customer calls so as to provide a best in class service (no loss calls, waiting time close to 0, professional, friendly and helpful manners etc.)

  • Receives and processes Customer claims and questions in VS standard tools (valeo care4u), assigns them to the adequate department if need be, follows the customer issue until resolution and answers to the customer. The customer contact will use VS quality tools to handle customer issues, each time necessary. Keeps the customer up-dated on the progress of his demand/issue.

  • Ensures customer satisfaction through proactive actions and key account follow up.

Is responsible for Customer Administration operations and process

  • After analysis of order compliance with VS sales conditions (incoterm, payment terms, pricing, min order), of the required delivery date, ensures perfect integration of the order in the division IT system (ERP)

  • Follows order processing in VS system : stock allocation, outbound delivery creation,  invoicing, direct delivery and liaise with other departments so as to ensure perfect management of the customer order from data entry to receipt in the customer premises. Processes order cancellation in cooperation with concerned departments (procurement, local logistics, etc...)

  • Process customer returns in line with division service offer, in SAP, keeps customer informed and follows return treatment.

  • Maintains updated customer database (accounts data in SAP, contact data in valeocare4u).

  • Support the Sales force by providing them all necessary information related to customer accounts, back orders, customer feedback etc..

Participates actively to process improvements and liaise with other departments to allow smooth information flow and high standard services 

  • Promotes and supports implementation of electronic services at customer side to improve quality of service (EDI).

  • Promotes and supports implementation of logistic services towards the customer: direct delivery, order book analysis, specific packing instructions etc...

  • Liaise with the different departments concerned by Customer related operations in order to ensure a smooth communication flow and best in class service ( Logistic department, warehouse, finance department, sales, etc...)

  • Maintain a good knowledge of sales administration SAP operations and support implementation of process improvements  in the system.

Customer Service Contact may be asked to perform any other duty in relation with customer relationship, customer data maintenance, logistics, or sales administration by chain management. The above list is not limitative.

What You Should Have:

  • Bachelors degree is required.

  • You have 3+ years of customer service experience.

  • Bilingual in Spanish is a plus.

Join us

Thanks to its strategy focused on innovation, Valeo aims at reducing CO² emissions and developing intuitive driving to propose greener, safer, and smarter mobility.   The fantastic (r)evolution towards the vehicule of the future provides amazing career opportunities and challenging jobs

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