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Customer Service Representative

2 months ago

Auburn, United States Apollo Consulting Group Full time

We recently partnered with Verizon and their new 5G product campaign, so our team is expanding rapidly. We are hiring and training a Verizon Customer Service Representative to manage the sales and customer accounts throughout Seattle and the surrounding boroughs. The Verizon Customer Service Representative will be the face of our company and the Verizon 5G product rollout therefore, they must withhold and maintain a professional demeanor. As the Verizon Customer Service Representative, you will be provided support from our training team and will be assigned to work with a more established Client Account Manager. The Verizon Customer Service Representative will be responsible for their assigned region and must collect data and strategize daily. If your goal in your career is to create awareness and brand visibility and work within a fun, competitive culture, then our Verizon Customer Service team may be just what you are looking for.

Daily Responsibilities:

  • Execute customer-facing promotional offerings within their assigned region
  • Provide insight and options to each potential new customer and have comparisons of local competitors to ensure they are making the right decision
  • Maintain a relationship with the customer throughout the entire process when they opt into the Verizon 5G services
  • Bring creative and innovative ideas to the customer service team to provide astounding service for our customers and our client
  • Promote working sales trends to the rest of the customer service team to increase overall revenue throughout the company and within the team
  • Submit daily sales to the executive team to stay on track of reaching company and personal sales goals
 

Requirements:

  • Travel throughout the region (reimbursement of travel is given) to meet with customers
  • Customer Service, management, and sales experience is a must
  • Open to adapting to understand various market and sales trends throughout the region assigned
  • Strong business acumen and strong presentation skills
  • A degree within a relevant field is preferred but not a requirement