Associate Customer Service Representative
3 weeks ago
Job Description: The Logistics Clerk ensures the timely shipping of products to customers; including picking, packing, and verifying customer orders. This position performs other shipping-related duties such as consolidating packages and preparing manifests. Essential Functions: • Picks, packs, verifies, and processes customer orders to be shipped via local couriers or commercial carriers using various software suites • Creates and transmits carrier manifests using Worldlink • Processes paperwork and packages for delivery to other locations • Notifies Customer Care and Key Accounts personnel of incomplete/inaccurate customer addresses • Utilizes computers, printers and custom software in a Windows-based environment to complete tasks and ship final product. • Manages department inventory using ERP software • Troubleshoots problems, submits work orders accordingly, and communicates issues with management as necessary • Adheres to safety regulations, SOPs, and contamination controls • Communicates with all levels of peers and management • Demonstrates behavior consistent with the Integrated DNA Technologies Core Values • Performs other duties as assigned by management Education, Licensure, Certification, Registration • High school diploma or equivalent required Professional Experience: • Proficiency in a variety of PC software programs with strong working knowledge of Microsoft Office preferred • Previous shipping experience preferred • Working knowledge of commercial shipping practices preferred Other Job Qualifications • Ability to handle internal and customer materials properly and safely • Ability to task-switch and work efficiently • Ability to be flexible with work schedule as dictated by business needs • Ability to maintain accuracy with attention to detail • Ability to use aids and work instructions effectively to perform job functions • Ability to interact professionally with customers, employees, vendors and all levels of management • Ability to perform under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job. • Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure. • Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers. • Ability to accept responsibility for the direction, control or planning of an activity. • Adaptability to situations requiring the precise attainment of set limits, tolerances or standards. • Ability to perform repetitive work or to perform continuously the same work, according to set procedures sequence or pace. Physical Requirements: Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently Constant (67-100% of work day) • Reaching: extending hand(s) and arm(s) in any direction. • Using Fingers/Grasping/Feeling: writing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling. Applying pressure to an object with the fingers or palm and perceiving attributes of objects such as size, shape, temperature or texture by touch. • Repetitive Motion: substantial movements (motion) of the wrists, hands, and/or fingers. Frequent (34-66% of work day) • Sitting: to assume a position in which the weight is largely supported by the buttocks, usually with the body vertical and the thighs horizontal. • Standing: maintaining an upright position. • Lifting: raising objects from a lower to a higher position or moving objects horizontally from position to position. • Hearing: perceiving the nature of sounds at normal range; ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when auscultating and percussing. • Bending: bending body downward and forward by bending spine at the waist and/or bending leg; bending legs at knee to come to rest or kneel. • Pushing/Pulling: using upper extremities to press against something with steady force in order to thrust forward, downward or outward/using upper extremities to exert force in order to drag, haul or tug objects in a sustained motion. Occasional (33% or less of work day) • Walking: moving about on foot to accomplish tasks. • Talking: expressing or exchanging ideas by means of the spoken work- those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. • Climbing: stairs, stools, ramps, ladders. Visual Acuity: • Work requires close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. • Ability to read pertinent printed material and distinguish colors. • Ability to accurately read measurements on equipment. • Ability to prepare and read written documentation; use of computer. #J-18808-Ljbffr
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Customer Service Representative
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3 months ago
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Customer Service Representative
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Auburn Hills, United States NESCO Inc Full timePosition Overview: Customer Focused liaison promoting and implementing Functional Excellence in the CSR role. Provide domestic customer service according to the needs of the Business and Customers. Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing. Customer Service Rep must obtain a thorough...
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Customer Service Representative I
3 months ago
Auburn, United States Flyers Energy Full time**Customer Service Representative I** **Department:** Bulk Customer Service **Location:** Auburn, CA **Job ID:** 45 *Are you looking/* We are looking for a Customer Service Representative with a passion for serving others and drive to do their personal best. The team is energic, diverse, and lots of fun. Leadership is committed to teamwork, trust and...
