Current jobs related to Customer Engagement Supervisor - Addison, Texas - Stellantis Financial Services US
-
Customer Service Representative
2 weeks ago
Addison, Texas, United States Target Full timeJob SummaryWe are seeking a Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for creating a welcoming experience for our guests by authentically greeting and engaging with them throughout each transaction.Key ResponsibilitiesProvide exceptional customer service by greeting and assisting guests in a friendly and genuine...
-
Mobile Site Supervisor
1 month ago
Addison, Texas, United States Carter BloodCare Full timeJob SummaryCarter BloodCare is seeking a highly skilled Mobile Site Supervisor to oversee the smooth and efficient donor flow at our mobile and fixed-site locations. As a key member of our team, you will be responsible for ensuring compliance with regulations and standard operating procedures, providing excellent customer service, and mentoring and...
-
Customer Service Center Operations Leader
2 months ago
Addison, Texas, United States Lehman Consulting and Recruiting Full timeJob OverviewPosition:Lehman Consulting & Recruiting is seeking a Customer Service Center Operations Leader. This role involves overseeing a team of 4 Supervisors and 40-60 customer service representatives. The successful candidate will foster a dynamic environment that energizes the team and drives the achievement of organizational objectives.Key...
-
Customer Sales Ambassador
3 weeks ago
Addison, Texas, United States Bottomless Promotion Full time{"h1": "Customer Sales Representative Role at Bottomless Promotion", "p": "We are seeking a highly motivated and customer-focused individual to join our sales team as a Customer Sales Representative. As a key member of our team, you will be responsible for driving sales, delivering exceptional customer service, and representing our brand at events.", "ul":...
-
Customer Service Center Operations Leader
2 months ago
Addison, Texas, United States Lehman Consulting and Recruiting Full timeJob OverviewPosition:Lehman Consulting & Recruiting is seeking a Call Center Operations Manager. In this role, you will oversee a dedicated team comprising 4 Supervisors and 40-60 customer service representatives. The successful candidate will foster a dynamic environment that inspires motivation and aligns with corporate objectives.Key Responsibilities:Lead...
-
Blood Collection Supervisor
7 days ago
Addison, Texas, United States Carter BloodCare Full timeJob SummaryThe Mobile Site Supervisor is responsible for ensuring the smooth and efficient operation of the donor center. This includes determining donor acceptability, performing sterile venipuncture, and providing excellent customer service.Key ResponsibilitiesAssist in the management of donor flow and ensure compliance with regulations and standard...
-
Customer Service Representative
4 weeks ago
Addison, Texas, United States HOME CARE DELIVERED, INC. Full timeJob Title: Customer Service Intake RepresentativeHome Care Delivered, Inc. is seeking a highly skilled Customer Service Intake Representative to join our team in Addison, TX. As a key member of our customer service team, you will be responsible for managing and following up on all new customer orders, ensuring compliance with regulatory requirements and...
-
Customer Service Representative
3 days ago
Addison, Texas, United States HOME CARE DELIVERED, INC. Full timeJob SummaryHome Care Delivered, Inc. is seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for managing and following up on all new customer orders, ensuring compliance with regulatory requirements and company policies.Key...
-
Customer Service Intake Coordinator
7 days ago
Addison, Texas, United States HOME CARE DELIVERED, INC. Full timeJob OverviewHome Care Delivered, Inc. is seeking a skilled Customer Service Intake Representative to join our team in Addison, TX. As a key member of our customer service team, you will be responsible for managing and following up on all new customer orders, ensuring compliance with regulatory requirements and company policies.Key Responsibilities:Accurately...
-
Warehouse Operations Supervisor
1 week ago
Addison, Texas, United States Aramark Full timeJob SummaryThe Warehouse Lead Supervisor is responsible for overseeing the daily operations of the warehouse, ensuring that all products are received, stored, and shipped in a timely and accurate manner. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key...
-
Front Desk Manager
3 weeks ago
Addison, Texas, United States Crunch Fitness Full timeFront Desk Supervisor Job DescriptionThe Front Desk Supervisor plays a vital role in delivering an exceptional member experience at Crunch Fitness. This position is responsible for overseeing the front desk operations, ensuring seamless communication with members, and fostering a positive and welcoming atmosphere.Key Responsibilities:Lead and manage the...
-
Call Center Operations Manager
4 weeks ago
Addison, Texas, United States Lehman Consulting and Recruiting Full timeJob SummaryLehman Consulting & Recruiting is seeking a highly skilled Call Center Operations Manager to lead our customer service team. As a key member of our organization, you will be responsible for managing a team of supervisors and customer service representatives, ensuring exceptional customer experience and driving business growth.Key...
-
Bilingual Customer Service Representative
3 days ago
Addison, Texas, United States PrideStaff Full timeBilingual Customer Service RepresentativeAre you looking for a dynamic work environment? Our Addison client is seeking a professional Bilingual Customer Service Representative to join their team in the Contact Center and New Business Department. In this role, you will work directly with future and current Independent Agents to ensure compliance with their...
-
Addison, Texas, United States Google Full timeAbout the RoleAs a Customer Engineer III, you will partner with technical Sales teams as a subject matter expert in Artificial Intelligence and Machine Learning (AI/ML) to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and...
-
Addison, Texas, United States ServiceNow Full timeJob Title: Senior Business Process Consultant - Healthcare and Life SciencesServiceNow is seeking a seasoned Business Process Consultant with expertise in Healthcare and Life Sciences to join our team. As a Senior Business Process Consultant, you will play a crucial role in designing and implementing innovative business solutions that meet our clients'...
-
Addison, Texas, United States ServiceNow Full timeJob DescriptionServiceNow is a global leader in digital transformation, helping organizations streamline operations and deliver exceptional experiences. We are experts in leveraging our intelligent cloud-based platform to drive business value, and we are seeking a passionate and strategic thinker to join our team as a ServiceNow Business Process Consultant...
-
Coffee Shop Team Leader
2 months ago
Addison, Texas, United States The Parvin Group Full timeShift Supervisor Role at The Parvin Group Coffee ShopAre you dedicated to delivering outstanding coffee experiences and leading a dynamic team? The Parvin Group is seeking motivated individuals to step into the role of Shift Supervisor. If you possess a passion for coffee and enjoy fostering relationships with customers, we encourage you to consider this...
-
Front Desk Manager
1 month ago
Addison, Texas, United States Crunch Fitness Full timeFront Desk Supervisor Job DescriptionThe Front Desk Supervisor plays a vital role in delivering an exceptional member experience at Crunch Fitness. This position is responsible for overseeing the front desk operations, managing staff, and ensuring that all members receive top-notch customer service.Key Responsibilities:Front Desk Operations: Manage the front...
-
Call Center Operations Manager
2 weeks ago
Addison, Texas, United States Lehman Consulting and Recruiting Full timeJob OpportunityLehman Consulting & Recruiting is seeking a Call Center Operations Manager to lead our team of customer service representatives.Key Responsibilities:Provide strategic leadership to front-line supervisors, ensuring operational and coaching practices are implemented to drive performance results and employee development.Determine call center...
-
Physical Therapy Assistant
3 days ago
Addison, Texas, United States Surgery Partners Full timeJob Summary:The Physical Therapy Technician position at Surgery Partners will be responsible for assisting the Physical Therapist or Physical Therapy Assistant with daily patient physical therapy treatment. This role will provide support with patient care based on instructions from the P.T. or P.T.A., as well as assist with maintenance and updating of...
Customer Engagement Supervisor
2 months ago
About Stellantis Financial Services (SFS)
SFS is the dedicated finance entity for one of the foremost global automotive manufacturers and a mobility service provider, featuring renowned brands such as Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move, and Leasys.
Our dynamic expansion offers numerous career advancement opportunities as we effectively transition products and services from a small to a midsize enterprise within a few years. Become a part of our exceptional team and culture, contributing to our primary mission of enhancing customer satisfaction.
Position Overview
The Customer Engagement Team Supervisor will oversee daily operational metrics and trends, addressing any backlog or workflow challenges faced by the Customer Engagement Team Specialists. This role will also establish and enforce customer-facing policies and procedures, ensuring that the team accurately acknowledges, manages, and resolves customer inquiries and concerns related to consumer protection regulations, received through both verbal and written channels. Additionally, the Supervisor will handle escalated customer issues and provide coaching and development for the Customer Engagement Specialists.
Key Responsibilities
- Supervise the Customer Engagement Team by tracking daily performance metrics and trends, resolving any backlog or workflow challenges with team members.
- Reduce complaint volumes across all channels by assigning tasks to Customer Engagement Specialists, ensuring timely research, resolution, and response to customer inquiries.
- Collaborate with the Customer Engagement Manager to generate monthly production and performance reports, phone statistics, and queue assessments. Utilize these reports to enhance efficiencies, set objectives, improve workflows, and implement procedural changes.
- Ensure all high-risk complaints are acknowledged and addressed with accurate resolutions within specified timeframes.
- Engage with subject matter experts for resolution based on the severity or type of issue, and evaluate, acknowledge, investigate, and escalate as necessary to achieve optimal resolutions.
- Assist in analyzing and resolving cross-functional and third-party issues to the satisfaction of all involved parties. Build relationships with other departments, dealers, attorneys, customers, and other internal and external stakeholders to facilitate problem-solving.
- Work in partnership with the Compliance department and leadership to determine the distribution of high-risk complaints and conduct necessary research for resolution as needed.
- Ensure Customer Engagement Specialists conduct thorough evaluations of complaints for root cause analysis to identify complex operational and compliance issues.
- Coordinate meetings with business units to discuss findings from root cause analyses on complaints and provide corrective action plans for business enhancement.
- Achieve expected scores on quality assurance phone monitoring and written quality audits.
Required Competencies
- Leadership: Demonstrates confidence in self and others; inspires and motivates team members; accepts and provides constructive feedback.
- People Management: Accessible to staff; provides regular performance feedback; fosters skill development and encourages growth.
- Change Management: Develops actionable implementation plans; communicates changes effectively; builds commitment and overcomes resistance.
- Quality Management: Oversees internal quality monitoring processes; seeks opportunities for improvement and promotes quality.
- Problem Solving: Identifies and resolves issues promptly; develops alternative solutions; collaborates effectively in group problem-solving scenarios.
- Technical Proficiency: Pursues training and development opportunities; continuously builds knowledge and skills; shares expertise with colleagues.
- Customer Service: Manages challenging customer situations; responds promptly to customer needs; solicits feedback to enhance service.
- Interpersonal Skills: Focuses on conflict resolution; maintains confidentiality; listens actively to others.
- Communication Skills: Communicates clearly and persuasively; listens and seeks clarification; participates actively in discussions.
- Team Collaboration: Balances individual and team responsibilities; supports team success and fosters a positive team spirit.
Qualifications
Typically acquired knowledge, skills, and abilities through the completion of a high school diploma or GED; a college degree is preferred. A minimum of three to five years of customer service experience or equivalent experience in complaint handling within a call center environment is required.
Language Skills: Ability to read and interpret documents such as safety rules and policy manuals; ability to write correspondence; ability to communicate effectively in group settings.
Mathematical Skills: Proficient in basic arithmetic operations using whole numbers, fractions, and decimals.
Reasoning Ability: Ability to apply common sense to carry out instructions provided in written or oral form.
Computer Skills: Proficient in MS Excel, MS Access, MS Word, MS PowerPoint, and other reporting tools.
Other Skills: Knowledge of and compliance with relevant collection laws; strong leadership skills with the ability to coach and develop others.
Physical Demands: Regularly required to sit, use hands, reach, and communicate. Occasionally required to stand and walk. Close vision is necessary.
Work Environment: The noise level in the work environment is typically moderate.
Stellantis Financial Services, Inc. is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We comply with all applicable employment laws and regulations and provide equal opportunity for all qualified individuals.
