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Peer Retention Specialist

1 month ago

Philadelphia, United States City of Philadelphia Full time

Job Description

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

The City of Philadelphia is seeking a full-time Group Violence Intervention (GVI) Peer Retention to provide daily social services coordination and management support to the GVI Program. The National Network for Safe Communities’ GVI has repeatedly demonstrated that violence can be dramatically reduced when a partnership of community members, law enforcement, and social service providers directly engages with the small and active number of people involved in street groups. The program communicates a moral message from community representatives that violence will not be tolerated, a law enforcement message that any future violence will be met with clear, predictable, and certain consequences, and an offer of help from social service providers for those who want it.

This position will work with partner agencies, social service providers, and community groups to create a unique support structure tailored to each group member who is a focus of GVI. The Peer Retention Specialist will also work closely with participants referred to partnered agencies. It is important to note that the ability to be accessible during traditional and non-traditional work hours (nights and weekends) is vital to this position. Other responsibilities include but are not limited to meeting daily with case managers, following up with the group members and referral agencies to ensure the group members are successful, holding partners accountable, and providing mentorship and support to the group members.

Essential Functions 

The Peer Retention will be responsible for maintaining GVI participants involvement and engagement in services. In addition, the role(s) of this position may include, among others, the following duties:  

Assist clients in collaborating with their case manager to determine the steps necessary to achieve their stated goals.

Assist the client in obtaining services that meet their needs by locating community organizations, resources, and groups that may be of assistance.

Support clients’ vocational choices and assist them in choosing a job that matches their strengths, as well as overcoming job-related anxiety by reviewing job applications and providing interview instructions.

Anticipate and communicate retention issues, designing and maintaining a system for prevention of missing visits.

 Serve as a liaison between the referred agency and the client.

 Follow up regularly with clients to see if there are areas in which further help, or guidance is needed.

Track the progress of each client in terms of programmatic completion as well as the extent to which this support structure is keeping them alive and out of prison.

Per request, support clients’ potential special needs that may be a barrier to client leaving life of violence including but not limited to transportation, job orientation, counseling, mental health support, housing, etc.

Competencies, Knowledge, Skills and Abilities 

Ability to be accessible both during traditional and non-traditional work hours, including nights and weekends.

Demonstrated working knowledge of supportive services and resources.

Demonstrated ability to advocate, organize, and problem-solve.

Excellent oral, written, and interpersonal skills

Ability to establish and maintain effective working relationships with disturbed and/or maladjusted individuals, public agency and institutional personnel and the public. 

Proven ability to coordinate effectively and collaborate with multi-disciplinary cross agency project teams.

Track record of delivering solutions in high-pressure environments

Ability to prepare or supervise the preparation of reports and records. 

Ability to exercise good judgment in evaluating situations and making decisions. 

Facility with word processing and basic databases (Word, Excel)