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Benefit Programs Specialist I/II

2 months ago

Amherst, United States Virginia Department of Social Services Full time
Job Description

Amherst County Department of Social Services is hiring a Benefit Programs Specialist.

The position may be filled as a Benefit Programs Specialist I or II depending on the knowledge, skills and abilities of the successful candidate.

Amherst County offers a generous benefit package which includes participation in the Virginia Retirement System, employer paid life and disability insurance, paid holidays, annual leave and sick leave, affordable medical, dental and vision insurance, etc. The starting salary for this position is $38,898 and is based on a 40-hour work week. Employees may be eligible for telework after satisfactory meeting probationary requirements and at the discretion of the department. Telework schedules vary based on the needs of the agency.

Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.

General Work Tasks (Illustrative Only) -

  • Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility;
  • Explains nature of temporary assistance benefit programs and determines reasons and need for assistance;
  • Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability;
  • Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
  • Computes assistance plans;
  • Determines the need for and amount of allowances for special circumstance items;
  • Evaluates such social factors as education, work experience, and levels of social functioning; and
  • Evaluates employability of clients and explores potential sources of income.

Knowledge of basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.

Skill in operating a personal computer and the associated office and agency software.

Demonstrated ability to communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.

High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment), and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employee must be willing to participate in emergency shelter duty during natural disasters and/or emergencies.

Consideration for an interview is based solely on the information that is provided on your application and/or resume. Applicants are encouraged to provide a complete listing of relevant work experience and qualifications.

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand-delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration.

Please refer to your account for the status of your application and this position.