Customer Experience Representative
2 weeks ago
Job Type
Full-time
Description
Customer Experience Representative
Type: Full-time, Non-Exempt
Reports to: Director of Marketing and Customer Success
Supervises: None
Qualifications
- High school diploma or equivalent required, 2 year degree preferred
- Minimum of 2 years customer service type of role, OEM preferred
- Strong computer skills including Microsoft Office Suite, order entry, and Salesforce
- Ability and dedication to work effectively in a team-focused environment
- Ability to adapt quickly to change
- Proven problem solving and conflict resolution skills
- Build knowledge of company products, materials, and capabilities
- Strong, trusting relationships with selection of current customers
- Maintain a positive attitude and excel in maintaining and growing relationships with our customers (internal and external) in accordance with the Echo Way.
- Self- motivated and metrics driven
- Serve a variety of clients, including (but not limited to) OEM's and large industrial companies.
- Provide basic technical support to customers and outside sales reps
- Obtain forecasts and orders for each assigned customer, and enter/submit with high level of accuracy
- Advocate for customer; liaison between customer and internal cross functional team members
- Understand and obtain customer requirements, escalate complaints, and work to enhance customer experience
- Responsible for knowing processes used by assigned customers
- Resolve hot items with a sense of urgency
- Product launches and RFQ's: Initiate and track internal workflow to drive projects to completion
- Help support sales team to achieve established sales and profitability goals by upselling when the opportunity presents itself
- Assist in customer specific documentation for Customer Experience Team, including maintenance of data in CRM system
- All other projects as assigned.
Qualifications
- High school diploma or equivalent required, 2 year degree preferred
- Minimum of 2 years customer service type of role, OEM preferred
- Strong computer skills including Microsoft Office Suite, order entry, and Salesforce
- Ability and dedication to work effectively in a team-focused environment
- Ability to adapt quickly to change
- Proven problem solving and conflict resolution skills
- Build knowledge of company products, materials, and capabilities
- Strong, trusting relationships with selection of current customers
- Maintain a positive attitude and excel in maintaining and growing relationships with our customers (internal and external) in accordance with the Echo Way.
- Self- motivated and metrics driven
Salary Description
$19-$21 per hour
-
Customer Experience Representative
6 days ago
Indianapolis, Indiana, United States Berrys Bakery LLC Full timeJob Summary: Berrys Bakery LLC is seeking a highly motivated and customer-focused individual to join our front counter team as a service representative. Estimated Salary:$48,000 - $58,000 per year.About UsOur bakery has been serving the community for years, providing delicious treats and exceptional customer service. We take pride in being a family-owned...
-
Customer Experience Representative
1 month ago
Indianapolis, United States LHH Recruitment Solutions Full timeJob DescriptionJob DescriptionLHH has partnered with an engineering company on the northwest side of Indianapolis, Indiana targeting an experienced Customer Experience Representative. This role will be the primary point of contact for customers and clients. This position will manage inquiries, process orders and provide support internally and externally. The...
-
Customer Experience Representative
2 weeks ago
Indianapolis, Indiana, United States Sunnyside Full timeCompany OverviewSunnyside is a leading cannabis retailer committed to providing exceptional customer experiences. Our mission is to normalize and professionalize the cannabis industry through education, quality products, and a welcoming environment.Job DescriptionThe Sales and Service Associate will be responsible for advising customers on selecting the...
-
Customer Experience Representative
4 days ago
Indianapolis, Indiana, United States Vuori, Inc Full timeAbout Vuori, IncVuori, Inc is a leading athletic apparel company that draws inspiration from an active coastal California lifestyle. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm, and purpose.As a Retail Sales Associate at Vuori, Inc, you will play a critical role in communicating the brand's values and vision to...
-
Customer Experience Ambassador
4 weeks ago
Indianapolis, Indiana, United States SureStaff LLC Full timeJob OverviewSureStaff LLC is seeking highly motivated Customer Experience Ambassadors to join our team in Indianapolis. As a key representative of the company, you will provide exceptional customer service to attendees at various events.
-
Customer Experience Courier
1 week ago
Indianapolis, Indiana, United States Field of Talent Full timeJob DescriptionAs a Route Service Representative, you'll be responsible for delivering new products to customers and picking up used ones, while maintaining accurate inventory records and providing excellent customer service.You'll work independently, using your initiative and problem-solving skills to resolve any issues that may arise during your daily...
-
Customer Experience Associate
1 week ago
Indianapolis, Indiana, United States Watch it Full timeJob Summary:We are seeking a Customer Experience Associate to join our team at Watch It in Fashion Mall. In this role, you will be responsible for creating a welcoming and enjoyable shopping experience for customers, as well as assisting with product selection and driving sales in our watch retail store.The ideal candidate will have excellent communication...
-
Customer Experience Manager
1 week ago
Indianapolis, Indiana, United States Jobot Full timeAbout the Role: We are currently looking for a detail-oriented and proactive Customer Service Representative to join our team. In this role, you will be responsible for managing client relationships, handling order management, and providing quotes. Additionally, you will participate in regular training and development activities to enhance your product...
-
Customer Service Representative
4 weeks ago
Indianapolis, Indiana, United States Crew Carwash Full timeCrew Carwash is seeking a dedicated and customer-focused Full or Part-Time Customer Service Team Member to join our team. As a representative of our company, you will have the opportunity to create a positive experience for our customers while working in a fast-paced operations environment.What We Offer:A competitive hourly rate of $15-$16 + incentive...
-
Customer Service Representative Fueler/Washer
3 weeks ago
Indianapolis, United States Penske Full time8520 Georgetown Rd, Indianapolis, IN 46268 **What's the Job?** Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person...
-
Customer Service Representative
5 days ago
Indianapolis, Indiana, United States ThreePDS Inc. Recruiting, Staffing, and Consulting Full time**Job Title:** Customer Service Representative**Location:** Indianapolis, INWe are seeking a highly skilled Customer Service Representative to join our team at ThreePDS Inc. Recruiting, Staffing, and Consulting. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and their members.The ideal...
-
Customer Service Representative
1 week ago
Indianapolis, Indiana, United States Eastgate Chrysler Dodge Jeep Ram Full timeJob Title: Customer Service RepresentativeWe are seeking an experienced and motivated Customer Service Representative to join our team at Eastgate Chrysler Dodge Jeep Ram. This is a great opportunity for someone who is passionate about delivering exceptional customer service and building strong relationships with customers.Responsibilities:Handle incoming...
-
Customer Service Representative
2 weeks ago
Indianapolis, Indiana, United States Get Fit Athletic Club Full timeWe are seeking a Customer Service Representative to support our members at Get Fit Athletic Club. This is a dynamic role that requires strong communication skills and the ability to work in a fast-paced environment. As a representative, you will be responsible for handling customer inquiries, resolving issues, and providing accurate billing information.The...
-
Customer Service Representative
4 weeks ago
Indianapolis, Indiana, United States Integrity Trade Services Full timeAbout UsWe are Integrity Trade Services, a leading provider of innovative solutions in the industry. Our mission is to deliver exceptional results and build long-lasting relationships with our clients.Job SummaryWe are seeking a highly motivated and detail-oriented Sales Trainee to join our team. As a Sales Trainee, you will be responsible for assisting our...
-
Customer Experience Associate
4 days ago
Indianapolis, Indiana, United States Balance Claims Full timeAbout Us: Balance Platforms, LLC provides full-service claims administration, estimates, advisory, and technology services for contractors. We partner with leading platforms and service vendors to deliver compliant, timely construction job file management, allowing our clients to focus on selling, building, and billing.We are currently looking for an...
-
Customer Service Representative
5 days ago
Indianapolis, Indiana, United States ThreePDS Inc. Recruiting, Staffing, and Consulting Full timeJob TitleCustomer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our members through daily telephone calls.About the RoleThis position will be responsible for directing members to the proper...
-
Customer Service Representative
6 months ago
Indianapolis, United States Resource Hub Full timeJumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winner! Based in Indianapolis, Indiana our company's mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we...
-
Customer Service Representative
2 months ago
Indianapolis, United States Richelieu Hardware Full timeCompany Overview Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial...
-
Customer Acquisition Representative
2 weeks ago
Indianapolis, Indiana, United States Benjamin Franklin Plumbing Corporate Store Full timeCustomer Acquisition RepresentativeWe are seeking a highly motivated Customer Acquisition Representative to join our team at Benjamin Franklin Plumbing Corporate Store. As a Customer Acquisition Representative, you will be responsible for engaging with clients and converting prospects into satisfied customers. Your primary goal will be to meet clients' needs...
-
Customer Service Representative
1 week ago
Indianapolis, Indiana, United States Dawar Consulting, Inc. Full timeJob DescriptionAt Dawar Consulting, we are seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will provide top-notch service to our clients, addressing their inquiries and troubleshooting issues related to resource dispatching, case creation, spare parts availability, and distribution.Key...