Customer Experience Representative

2 weeks ago


Indianapolis, Indiana, United States Sunnyside Full time
Company Overview
Sunnyside is a leading cannabis retailer committed to providing exceptional customer experiences. Our mission is to normalize and professionalize the cannabis industry through education, quality products, and a welcoming environment.

Job Description
The Sales and Service Associate will be responsible for advising customers on selecting the right cannabis products for their needs, ensuring a best-in-class experience. This role requires strong customer service skills, product knowledge, and adherence to state compliance regulations. The successful candidate will have the opportunity to learn fundamental cannabis product knowledge and industry compliance standards, navigate different customer interactions, and lead with a consultative approach.

Responsibilities
- Greet customers and ensure a best-in-class experience
- Build customer relationships by asking questions and listening attentively to customer needs
- Assist customers in product selection through education of different cannabis products and their varying impact on the human body
- Apply effective selling and cross-selling techniques to build baskets
- Verify proper documentation and ID for customers

Requirements
- High school diploma or equivalent
- Minimum 1 year experience in customer service; retail or hospitality experience preferred
- Flexibility to work shifts that may include opening, closing, weekends, and holidays
- Excellent customer service skills and ability to engage with customers
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner

Estimated Salary
$40,000 - $60,000 per year, depending on location and experience.

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