Onboarding Manager
2 weeks ago
At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you
The Onboarding Manager is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager I also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.
What you will be doing:
- Primary contact during first 30 days of new customer experience
- Podium product expert
- Manage potential escalations within first 30 days
- Coordinate all account connections (product and integration related)
- Ensure product adoption through various outreach methods and health scoring of accounts
- Ensure effective hand-off to CSM's after onboarding period is over
- Conduct full-team trainings for all locations in every account covering best practices
- Coordinating and responding to client issues
- Building new processes and working with different departments to create a smooth implementation experience
- 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
- A bachelor's degree in business or similar field.
- Exceptional written and communication skills
- Experience communicating directly with clients
- Proven track record of managing multiple concurrent projects with varying complexity levels
- Excellent problem solving skills
- Self-starter with prior experience navigating complex customer environments
- Ability to sort through large volumes of data and drive insights and results
- Bachelor's degree.
- Experience with Gainsight and Salesforce
- Compensation: $55,000 + 10% variable ($60,500 OTE)
- Transparent culture
- Work in this building in Lehi, UT
- Great opportunities for career growth
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
-
Onboarding Manager
7 days ago
Lehi, United States Podium Full timeAt Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products. Our work and focus on helping...
-
EVO Onboarding
3 months ago
Lehi, United States Safe Streets USA Full timeAbout the Organization SafeStreets is ADT's Top Authorized Provider in the US. Throughout our longstanding partnership with ADT, the largest security provider in the industry, SafeStreets has installed over a million security systems nationwide. And we're not done yet! Our longevity and success are attributed to attracting and hiring quality talent and...
-
Sr. Director of Onboarding
1 month ago
Lehi, United States Weave Full timeJob DescriptionJob DescriptionWe are seeking an experienced and dynamic Senior Director of Onboarding to lead and optimize our customer onboarding processes. The ideal candidate will focus on reducing the time to initial value for new customers, increasing their lifetime value (LTV), and consistently achieving monthly onboarding targets. This role will...
-
Client Onboarding Manager
1 month ago
Lehi, United States SimplyInsured Full timeJob DescriptionJob DescriptionAt SimplyInsured we are on a mission to eliminate fear in health insurance.Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. We specifically work with small business owners who have the enormous task of purchasing...
-
Client Onboarding Specialist Intern
2 weeks ago
Lehi, Utah, United States Bateman Collective Full timeAbout Bateman Collective:We are a premier digital marketing agency focused on data-driven advertising and strategic digital solutions. Our expertise lies in creating tailored marketing strategies across various platforms, including Facebook, Google, and Microsoft Ads, with an emphasis on achieving measurable outcomes and enhancing campaign effectiveness. Our...
-
Client Onboarding Specialist Intern
2 weeks ago
Lehi, Utah, United States Bateman Collective Full timeJob OverviewSalary: $15/hrAbout Bateman Collective:Bateman Collective is a leading digital marketing agency focused on data-driven advertising and strategic digital solutions. We pride ourselves on crafting tailored marketing strategies for platforms such as Facebook, Google, and Microsoft Ads, with an emphasis on achieving measurable outcomes and optimizing...
-
Digital Marketing Client Onboarding Intern
1 month ago
Lehi, United States Bateman Collective Full timeAbout Us: At Bateman Collective, we are a leading digital marketing agency specializing in data-driven media buying and digital strategy. We excel in crafting customized advertising solutions across platforms like Facebook, Google, and Microsoft Ads, focusing on driving measurable results and optimizing campaign performance. Our team partners with diverse...
-
Digital Marketing Client Onboarding Intern
1 month ago
Lehi, United States Bateman Collective Full timeJob DescriptionJob DescriptionSalary: $15/hrAbout Us:Bateman Collective is a premier digital marketing agency specializing in data-driven media buying and digital strategy. We excel in developing customized advertising solutions for platforms like Facebook, Google, and Microsoft Ads, focusing on achieving measurable results and optimizing campaign...
-
Digital Marketing Client Onboarding Intern
2 months ago
Lehi, United States Bateman Collective Full timeJob DescriptionJob DescriptionSalary: $15/hrAbout Us: At Bateman Collective, we are a leading digital marketing agency specializing in data-driven media buying and digital strategy. We excel in crafting customized advertising solutions across platforms like Facebook, Google, and Microsoft Ads, focusing on driving measurable results and optimizing campaign...
-
Client Success Onboarding Specialist
1 week ago
Lehi, Utah, United States SimplyInsured Full timeJob DescriptionAt SimplyInsured, our mission is to alleviate the complexities surrounding health insurance.Health insurance can be intricate, costly, and critically important, often leading to anxiety for many individuals. Our objective is to minimize that anxiety as much as possible.We focus on assisting small business owners who face the significant...
-
Lehi, Utah, United States Pattern Full timeAbout the RoleWe are seeking a highly skilled Implementation Manager to join our team at Pattern. As a key member of our onboarding process, you will play a critical role in developing and maintaining processes, creating and updating playbooks, and providing training and guidance to both internal and external stakeholders.Key ResponsibilitiesProcess...
-
Implementation Manager
6 days ago
Lehi, Utah, United States Podium Full timeAbout the RoleThe Onboarding Manager plays a vital part in the Podium team, responsible for the initial implementation and onboarding of new customer accounts. This role requires strong organizational and management skills, as well as the ability to adapt quickly to changing circumstances.Key ResponsibilitiesPrimary contact during the first 30 days of new...
-
Implementation Manager
2 weeks ago
Lehi, United States Rocketlane Full timeAbout Rocketlane Rocketlane is an exciting and fast-growing SaaS startup with a mission to deliver chaos-free, consistent, accelerated, and delightful B2B client project delivery across industries. With its current focus on aiding B2B SaaS companies to simplify and deliver an impressive customer onboarding journey, the Company is fast emerging as a leader in...
-
Implementation Manager
7 days ago
Lehi, United States Rocketlane Full timeAbout Rocketlane Rocketlane is an exciting and fast-growing SaaS startup with a mission to deliver chaos-free, consistent, accelerated, and delightful B2B client project delivery across industries. With its current focus on aiding B2B SaaS companies to simplify and deliver an impressive customer onboarding journey, the Company is fast emerging as a leader in...
-
Operations Enablement Manager
2 weeks ago
Lehi, Utah, United States Athelas Full timeAbout AthelasAt Athelas, we are on a mission to refocus healthcare on the well-being of patients by leveraging AI and automation to minimize distractions for healthcare providers. Our innovative solutions aim to enhance the connection between providers and patients throughout the care continuum.Role OverviewWe are in search of a skilled Operations Enablement...
-
Program Manager
3 weeks ago
Lehi, United States Cypress HCM Full timeWe have an exciting opportunity for an Enablement Program Manager with the top leading multimedia and creative software company in the world. Responsibilities:Assist with the development of training and enablement programs to design and develop core sales enablement curriculum, customized regionally as needed, for various internal and external...
-
Program Manager
3 weeks ago
Lehi, United States Cypress HCM Full timeWe have an exciting opportunity for an Enablement Program Manager with the top leading multimedia and creative software company in the world. Responsibilities:Assist with the development of training and enablement programs to design and develop core sales enablement curriculum, customized regionally as needed, for various internal and external...
-
IT Manager
1 month ago
Lehi, United States MyAdvice Full timeJob DescriptionJob DescriptionPosition Summary We are seeking a dedicated and experienced IT Manager to join our team. The IT Manager will be responsible for owning and maintaining our IT infrastructure, managing WordPress hosting environments, overseeing employee onboarding and offboarding, ensuring efficient hardware provisioning and maintenance, and...
-
IT Manager
1 month ago
Lehi, United States MyAdvice Full timeJob DescriptionJob DescriptionPosition Summary We are seeking a dedicated and experienced IT Manager to join our team. The IT Manager will be responsible for owning and maintaining our IT infrastructure, managing WordPress hosting environments, overseeing employee onboarding and offboarding, ensuring efficient hardware provisioning and maintenance, and...
-
Customer Success Manager
2 weeks ago
Lehi, Utah, United States Weave Full timeJob OverviewWe are in search of a dynamic and proactive Product Enhancement Specialist to join our Customer Success division. The successful candidate will be instrumental in helping our clients derive optimal value from our offerings post-onboarding. This role emphasizes proactive outreach to clients, addressing their immediate needs, and ensuring they...