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Process Development and Onboarding Specialist
2 months ago
We are seeking a highly skilled Implementation Manager to join our team at Pattern. As a key member of our onboarding process, you will play a critical role in developing and maintaining processes, creating and updating playbooks, and providing training and guidance to both internal and external stakeholders.
Key Responsibilities- Process Development and Updates: Develop, update, and optimize processes using tools like Asana and Lucid, collaborating with teams to ensure processes align with business objectives and are efficiently implemented.
- SOP Creation: Design and maintain comprehensive SOP's for both brand and internal processes, ensuring playbooks are up-to-date and effectively utilized across the organization.
- Continuous Feedback Program: Implement and manage continuous feedback programs for internal and external stakeholders, gathering, analyzing, and acting on feedback to improve processes, services, and customer satisfaction.
- Reporting: Prepare detailed reports for executive leadership, SEM/Director, and external stakeholders, using data to drive insights and recommendations for process improvements.
- Material Creation & Updates: Create, update, and maintain documentation, guides, and other materials to support implementation efforts, ensuring all materials are accurate, comprehensive, and easily accessible.
- Expansion Process Development: Lead the development of processes to support global expansion, including but not limited to Creators, TikTok, PXM, fulfillment, and marketplaces, working closely with cross-functional teams to ensure seamless execution and alignment with global strategies.
- Lean/Six Sigma Certified
- Proficient in reporting tools and query building Excel, SQL, Tableau, etc.
- Proven track record of implementing and maintaining cross-functional programs/processes with multiple stakeholder expectations being met
- Experience in providing low-code solutions to automate wherever possible
- Bonus if you have operational experience within the ecomm/retail industry
Pattern is a premier partner for global ecommerce acceleration, headquartered in Utah's Silicon Slopes tech hub with offices in Asia, Australia, Europe, the Middle East, and North America. We are a company full of talented people that evolves quickly and often, setting big goals, working tirelessly to achieve them, and loving our Pattern community. We also believe in having fun and balancing our lives, offering awesome benefits that include unlimited PTO, paid holidays, onsite fitness center, company-paid life insurance, casual dress code, competitive pay, health, vision, and dental insurance, and 401(k) match.
