Strategic Account Manager
2 months ago
TraceLink's software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
The Role
As a Strategic Account Manager at TraceLink, you will be responsible for managing our largest strategic customers in the Healthcare sector. Your key responsibility will be to develop and implement growth strategies for your region. You will build trusted relationships with C-suite executives and align your account's vision and priorities with TraceLink's products to achieve your renewal and upsell targets. Collaboration with the Marketing and Business Development teams will be crucial to coordinate your strategies. Additionally, you will work closely with a solutions consultant to present and demonstrate TraceLink's solutions, emphasizing the unique value of partnering with TraceLink.
Responsibilities
- Define sales strategies in collaboration with the sales team and management.
- Ensure high customer retention and plan for customer growth.
- Renew existing customer relationships.
- Handle customer requests to increase the retention rate.
- Build and execute a sales plan to meet quarterly revenue targets.
- Conduct customer-centric meetings, presentations, and product demonstrations, both virtually and in person, with key decision-makers and influencers.
- Develop impactful proposals that highlight TraceLink's differentiated solutions, market leadership, and unique partnership value.
- Create and execute a Demand Generation activities plan, leveraging support from the SDR and Marketing teams. You will take direct responsibility for executing and engaging in Demand Generation activities with your accounts.
- Manage and document the sales pipeline, including forecasts, prospect details, current opportunities, and future planned activities.
- Work collaboratively with other team members to share information, expertise, and market feedback.
- Competitive salary and commission structure, plus benefits and share options.
- Opportunity to work with top global accounts at the forefront of supply chain digitization.
- Access to resources for learning and growth, including a LinkedIn training account, an annual tuition budget, and inclusion in stakeholder meetings.
- Flexibility to chart your own career path, with robust support from the Sales organization.
- Part of a collaborative, friendly, and successful team.
- This role sits in our Wilmington, MA office 5-days a week
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.
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