OBGYN Front Desk Coordinator

**COVID-19 VACCINATION REQUIREMENT UPDATE:** We have updated our COVID-19 policy for new and existing employees. Learn more *This policy applies to US/ US territory candidates and employees only:* To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements, and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. **OBGYN Front Desk Coordinator Colorado Springs, CO**

Requisition Number: 2049567 Job Category: Healthcare Delivery Primary Location: Colorado Springs, CO

**Clinical**

**your lifes best work.SM**

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, youll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do **your lifes best work.SM**

**Opportunities with New West Physicians**. Bring your passion for health care to New West Physicians in Colorado, a team committed to providing excellent service to every patient every time. Were not only one of the largest physician groups in Colorado with 21 offices throughout the Denver Metro areawere also part of Optum, a nationwide family of over 53,000 dedicated physicians working together to help people live their healthiest lives. That means were backed by the resources of a global health care organization working to help people live healthier lives and help make the health system work better for everyone. New West Physicians has received national awards for providing high quality health care in Colorado. Its all possible because of our highly qualified, board-certified family practice and internal medicine physicians, hospitalists, cardiologists, gastroenterologists, psychiatrists, endocrinologists, neurologists, physiatrists, physician assistants, nurse practitioners and more. If this sounds like the place for you, its time to take a closer look at New West Physicians and discover a path to **your lifes best work.(sm)**

In this role the candidate will make a professional, courteous impression to external and internal customers by greeting, registering, collecting payments, arriving, scheduling appointments and assisting with any problems included in the check in/check out process

**Primary Responsibilities:**

* Ensure all patients and guests feel comfortable and welcome

* Accurately obtain and enter information in a timely manner and according to standards in appropriate systems

* Group Cast demographic and insurance information, insurance eligibility, posting of collected payments and arrival of each patient

* Established and new patients, newborns, visitors, nursing home and hospital patients

* Assign a medical record number. When appropriate schedule walk-in patients and return follow-up appointments

* Allscripts Pharmacy information, phone call back consent form, Task Bucket items, i.e. sample medications, written prescriptions, forms, etc. and indicate the patient is nurse ready, including patients returning from lab and radiology

* Scan pertinent documents into administrative file

* Radiology Information System (RIS) schedule walk in patients and arrives all patients

* Laboratory Information System (LIS) upload the orders to activate label printing

* Perform modified duties for the surgical and specialty services as needed or assigned by operations manager(s)

* Perform eligibility checks as required

* Monitor waiting area, screen and distinguish emergencies or STAT situations, notifying back office personnel and/or physician as necessary

* Process copayments, deductibles, payments on account through end of day batch reports. Prepare the deposit to send to Administration

* Answer questions about the organization and provide other information

* Receive, sort and route mail, including publications, to appropriate personnel. Accept and sign for all types of deliveries

* Share in the maintenance of office machines (copier, printer, fax, credit card), assist users, send faxes, and make copies when requested

* Perform all other job duties as directed by the supervisor or manager

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

* High School Diploma, GED or equivalent

* 1+ years of Cash handling and customer service experience

* 3+ months related experience and/or training; or an equivalent combination of education and experience

* Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

**Preferred Qualifications:**

* 1+ year certification from a college or technical school

* Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

* Knowledge of medical terminology

* Communicate messages accurately to patients, teammates, and employees of outside facilities such as medical offices and pharmacies in a positive and professional manner

* Operate a computer, multiline telephone systems, and other standard office equipment

* Accurately and appropriately document messages in a medical record

* Adapt to a fast-paced environment and multi-task under pressure

* Proficient written and verbal communication skills

* Problem solver, detail oriented, reliable, and a self-starter

*To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.*

**Careers with Optum**. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams