Front Desk Supervisor

2 weeks ago

West Glacier, United States Pursuit Collection Full time

What perks can you expect?: * Join an inclusive, global team and make life-long connections. * Enjoy free access to Pursuit attractions and 50% off for friends. * Get discounts on hotel stays, dining, and retail. * Access subsidized mental health and wellness resources. * Housing accommodations available. What will be your daily pursuit?: Your daily pursuit is leading our amazing Front Desk team in providing our guests with top-notch service and a welcoming Glacier adventure What will your compensation be?: $18.00/hour When does this adventure begin?: This role is posted for our spring/summer 2025 season What will you do in this job?: * Assist with management of all aspects of Front Desk operations: Scheduling, training, coaching, discipline, etc.. * Act as an example of excellent guest service for the team * Communicate effectively with all departments & managers to ensure coordination with arrivals, departures, guest needs, etc * May be asked to attend weekly manager meetings * Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests * Communicate with housekeeping to update the status of room readiness, arrivals, and departures * Inform guests of special events or activities around the hotel and in the surround area * Keeps record of potential safety and maintenance issues and communicates details to supervisor * Assist as needed with set up of rooms for special events, meetings, conferences and banquets * Offers assistance to guests and teammates where needed * Be a utility player who can complete a variety of job duties This job description describes at a high level what an Assistant Front Desk Manager does, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole. What skills and experience do you need for this job?: * Hotel Management degree or 1-2 years related management experience required * 1-2 years previous hotel front desk experience required * Work-ethic and commitment to the team and guest is key * Be willing and able to work solo or as part of a team * Be committed to Safety First and the highest quality of cleaning & sanitizing standards * Be organized with a great eye for detail * Be kind to others and always bring your best * Be a good communicator, always suggesting ideas and solutions * Be helpful and friendly, willing to go the extra mile * Be relaxed, flexible and able to handle a few curve balls * Be ready to have fun What will your work environment be like?: Beautiful. You'll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you'll really get the chance to explore and see amazing scenery and wildlife in and around Glacier National Park. Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. Independent. You'll spend your days in and around our amazing properties. Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance ) as required We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole. EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics . Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. (mailto:ta@pursuitcollection.com) We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.

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