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HVAC Dispatcher/Service Coordinator
2 months ago
HVAC Dispatcher/Service Coordinator
Provide customer service/dispatch and administrative support to our HVAC Service Departments.
The Customer Service Specialist will handle the switchboard with all incoming phone calls and transfer to the correct party. Answer incoming service calls requests: coordinate & schedule time/date & dispatch to service technician. Manage the field technicians' schedule and assist with time changes or reschedule visits. Follow up with technicians to make sure jobs are completed and ready to invoice/close.
The Customer Service Specialists will be responsible for collections for HVAC Service Departments.
Assist Department Managers with various office tasks/projects - HVAC Permits.
This is a full time position, Monday-Friday
High school diploma required
3-5 years experience as an HVAC Dispatch Customer Service or similar role.
Positive safety attitude and personal integrity - both are non-negotiable
Proficient in Microsoft Office, Microsoft Teams and advanced typing skills for data entry
Strong communication skills, both verbal and written
Detail-oriented with a high capacity for multitasking
Ability to prioritize and organize work to ensure follow-through
Strong desire to actively contribute to a team environment
Ideal Mechanical is an Equal Opportunity Employer - Minority/Disabled/Veterans/Females are encouraged to apply.