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HVAC Dispatcher/Service Coordinator

2 months ago


New Berlin, United States PPC Partners Inc. Full time

HVAC Dispatcher/Service Coordinator

Provide customer service/dispatch and administrative support to our HVAC Service Departments.

The Customer Service Specialist will handle the switchboard with all incoming phone calls and transfer to the correct party. Answer incoming service calls requests: coordinate & schedule time/date & dispatch to service technician. Manage the field technicians' schedule and assist with time changes or reschedule visits. Follow up with technicians to make sure jobs are completed and ready to invoice/close.

The Customer Service Specialists will be responsible for collections for HVAC Service Departments.

Assist Department Managers with various office tasks/projects - HVAC Permits.

This is a full time position, Monday-Friday

High school diploma required

3-5 years experience as an HVAC Dispatch Customer Service or similar role.

Positive safety attitude and personal integrity - both are non-negotiable

Proficient in Microsoft Office, Microsoft Teams and advanced typing skills for data entry

Strong communication skills, both verbal and written

Detail-oriented with a high capacity for multitasking

Ability to prioritize and organize work to ensure follow-through

Strong desire to actively contribute to a team environment

Ideal Mechanical is an Equal Opportunity Employer - Minority/Disabled/Veterans/Females are encouraged to apply.