Service Coordinator Dispatcher
3 weeks ago
PremiStar WI - New Berlin 16200 W Glendale Dr New Berlin, WI 53151, USA PremiStar WI - New Berlin 16200 W Glendale Dr New Berlin, WI 53151, USA Under the guidance of the Office Operations manager, the Service Coordinator Dispatcher will lead and direct the daily functions of the dispatch department. He/She will help with scheduling and dispatching technicians for service, maintenance or emergency repairs outside the place of business and will act as a liaison between the customer and the company, making sure customer needs are met by creating a customer to client atmosphere in all interaction with internal and external customers. Responsibilities: • Serve as the initial point of contact with escalated issues and inform manager. • Receive customer service calls and schedule or dispatch technicians to appropriate locations. • Relay work orders, messages, or information to or from technicians or customers. • Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service. • Communicate with the customer the status of service call and relay information to technician and service representatives as needed. • Prepare and schedule daily work and run schedules. • Receive and document customer purchase orders. • Track status of any orders and resolve problems. • Confirm time, check material, and submit for billing once matched to biller. • Monitor technician locations and utilization to coordinate service and schedules. • Record and enter records of customer requests, work or services performed. • Coordinate and determine tools and inventory needed for technician to complete service order. • Advise technicians and coworkers about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards if known. • Identify best itinerary based on customer and equipment knowledge. • Manage the unbilled hours report. • Submit tech hours for payroll processing. • Assist and train dispatchers. • Perform administrative activities, which may include returning parts for credit, assisting with labeling incoming equipment or parts for service and construction departments. • Other duties as assigned. Required Education/Experience: High School Diploma (or GED or High School Equivalence Certificate) and 3-5 years of dispatching experience required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand, as necessary. Work Environment This job operates in both an office and a field environment. Must be able to sit and/or stand for extended periods of time. Reasonable Accommodation Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company’s business operations. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee understands the above job description and agrees to comply with and be subject to its conditions. Employee further agrees this job description does not alter his/her at-will employment status. Employee understands that the Company reserves the right to delegate, remove, expand or change any and all responsibilities. Employee acknowledges that he/she can fulfill the above duties with or without reasonable accommodation. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) #J-18808-Ljbffr
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Service Coordinator Dispatcher
2 months ago
New Berlin, United States PremiStar Full timeUnder the guidance of the Office Operations manager, the Service Coordinator Dispatcher will lead and direct the daily functions of the dispatch department. He/She will help with scheduling and dispatching technicians for service, maintenance or emergency repairs outside the place of business and will act as a liaison between the customer and the company,...
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Call Center Customer Service
2 months ago
New Hyde Park, United States All Service Equipment Corp. Full timeJob DescriptionJob Description**THIS IS NOT A REMOTE OR HYBRID POSITION. THIS POSITION REQUIRES IN OFFICE MON-FRI, 8AM-5PM**Call Center Customer Service / Dispatcher Job Description Our company is seeking a Call Center Customer Service / Dispatcher for our fast paced service business. Our company is thriving because we provide outstanding service,...
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HVAC Customer Service
2 days ago
Berlin, United States Professor Gatsby's Heating and Cooling Full timeProfessor Gatsby's Heating & Cooling, situated in West Berlin, NJ, is currently seeking a qualified individual to fill the position of full-time HVAC Customer Service - Dispatch Agent. Join our reputable team and enjoy competitive compensation ranging from $17 to $22 per hour, plus a commission potential of up to $60,000 annually. In addition to financial...
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HVAC Dispatcher
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New Cumberland, United States Controls, Service & Engineering Co., Inc. Full timeJob DescriptionJob DescriptionControls, Service & Engineering Co., Inc. (CSE) based in New Cumberland, a family owned and operated business for over 50 years, is Central PA's best kept secret in the HVAC/Plumbing industry. CSE provides high quality service and installations to the top industrial, medical & commercial buildings in the area. Our...
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HVAC Dispatcher
1 week ago
Berlin, United States Professor Gatsby's Heating and Cooling Full timeWelcome to an exceptional opportunity at Professor Gatsby's Heating & Cooling, located in West Berlin, NJ. We are currently seeking a dedicated individual to fill the role of full-time HVAC Dispatcher. We offer this customer service position a competitive compensation ranging from $17 to $22 per hour plus commission. You will work full-time with a flexible...
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HVAC Dispatcher
3 weeks ago
Berlin, United States Professor Gatsby's Heating and Cooling Full timeWelcome to an exceptional opportunity at Professor Gatsby's Heating & Cooling, located in West Berlin, NJ. We are currently seeking a dedicated individual to fill the role of full-time HVAC Dispatcher. We offer this customer service position a competitive compensation ranging from $17 to $22 per hour plus commission. You will work full-time with a flexible...
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HVAC Customer Service
3 months ago
West Berlin, United States Professor Gatsby's Heating and Cooling Full timeProfessor Gatsby's Heating & Cooling, situated in West Berlin, NJ, is currently seeking a qualified individual to fill the position of full-time HVAC Customer Service - Dispatch Agent . Join our reputable team and enjoy competitive compensation ranging from $17 to $22 per hour, plus a commission potential of up to $60,000 annually . In addition to financial...
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HVAC Customer Service
3 months ago
West Berlin, United States Professor Gatsby's Heating and Cooling Full timeJob DescriptionJob DescriptionProfessor Gatsby's Heating & Cooling, situated in West Berlin, NJ, is currently seeking a qualified individual to fill the position of full-time HVAC Customer Service - Dispatch Agent. Join our reputable team and enjoy competitive compensation ranging from $17 to $22 per hour, plus a commission potential of up to $60,000...
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Dispatcher/Customer Service
2 weeks ago
New York, United States Voltguard Utilities Limited Full timeJob DescriptionJob DescriptionJob Description:Voltguard Utilities Limited is a leading technology company based in Houston, Texas. We are currently seeking a highly motivated and organized individual to join our team as a Dispatcher/Customer Service. This is a full-time position with opportunities for growth and advancement within the company.As a...
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Service Coordinator
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New York, United States ABConsulting BK NYC LLC Full timeJob DescriptionJob DescriptionPosition Summary:A licensed plumbing service repair and maintenance company based in Brooklyn, NY, is seeking a motivated and organized Service Coordinator. This role involves supporting the service department's logistics and coordination to ensure efficient completion of service tasks.Key Responsibilities:Work Order...
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Dispatcher
3 weeks ago
New Port Richey, United States Bayonet Plumbing Full timeJob DescriptionJob DescriptionBayonet Plumbing, Heating and Cooling, A division of IES, is looking for Full-Time Dispatchers.Mid-Day/Closing Shift AvailablePrevious experience not required but a plus! New Construction and Residential Dispatch positions available!If you are detail oriented, work well under pressure, and excel in assignments where critical...
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HVAC Dispatcher
3 months ago
West Berlin, United States Professor Gatsby's Heating and Cooling Full timeJob DescriptionJob DescriptionWelcome to an exceptional opportunity at Professor Gatsby's Heating & Cooling, located in West Berlin, NJ. We are currently seeking a dedicated individual to fill the role of full-time HVAC Dispatcher. We offer this customer service position a competitive compensation ranging from $17 to $22 per hour plus commission. You...
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Security Dispatcher
3 months ago
New York, United States Guardian Service Industries Inc Full timeJob DescriptionJob DescriptionGuardian Security Services is seeking highly motivated personnel to work as a dispatcher in our Downtown Manhattan office.Who Are We:Guardian Security Services, Inc. is a full-service, manned, security provider serving the tri-state region since 1972. We offer an array of personnel, such as Unarmed Officers, Fire Life Safety...
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Logistics Dispatcher
1 week ago
New York, United States Bell Soft LLC Full timeJob DescriptionJob DescriptionPosition name : Logistics Dispatcher Location: Lackawanna, NY, 14218 Salary: $45K-50K/AnnumAbout the Role: Join the dynamic team at Sweetlife by Sucro as a Logistics Dispatcher. You'll be responsible for building and tendering loads to truckers, ensuring timely delivery, and maintaining detailed records. Your role is...
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Dispatcher
3 weeks ago
New York, United States Brinks Full timeThe Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here. Job...
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New Hope, United States Pallet One MN Inc. Full time $55,000 - $69,000Job DescriptionJob DescriptionThis is a Pallet manufacturing plant, we have been in business for 20 years in the Minneapolis, St. Paul area. We are seeking a Dispatcher /office manager. Someone that knows the twin cities well, and can coordinate our delivery team in a fast pace environment. Knowledge of the pallet business is a plus! Our company is well...
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Delivery Dispatch Manager
1 month ago
New York, United States Salsa Catering & Special Events Inc Full timeJob DescriptionJob DescriptionAbout the Role: The Delivery Dispatch Manager will be responsible for managing the daily operations of our delivery fleet, ensuring timely and accurate deliveries, and maintaining the highest standards of customer service. This role requires strong leadership, excellent organizational skills, and the ability to work in a...
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Dispatcher & Truck Driver
4 months ago
New York, United States K&N Trucking & Courier Service Full timeJob DescriptionJob DescriptionK&N Trucking & Courier Service, is looking for a dispatcher to communicate with driver on there daily route , must be motivated and great communication skills experience a plus. Driver wanted for NON CDL / Class A driver wanted must provide abstract and willing to do local and long distance.
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Maritime Dispatcher
1 month ago
New York, United States MILLERS LAUNCH INC Full timeJob DescriptionJob DescriptionThe Dispatcher coordinates and communicates activities between the captains and our clients. This role is responsible for:· Directly interface with customers to provide the best possible level of service and satisfaction· Process job/work requests (received from the captains, from the field, or...
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Dispatcher
3 weeks ago
New York, United States Brinks Full timeThe Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here. Job...
