HVAC Service Coordinator

3 weeks ago


New York, United States RimePro Inc Full time $60,000 - $80,000
Job DescriptionJob DescriptionJob Summary:

The HVAC Service Coordinator oversees the field activities within the service division, ensuring that all contractual and emergency work is executed with the highest level of service. This role requires direct communication with technicians, colleagues, and vendors to maintain smooth operations.

Essential Job Functions:
  • Respond to client inquiries and maintain strong relationships with assigned accounts.
  • Dispatch and manage the workload of assigned technicians.
  • Prepare estimates and follow up as needed, adhering to department guidelines.
  • Handle closeout and billing processes for assigned work.
  • Verify technicians’ hours and expenses through weekly time reports.
  • Ensure completion of monthly maintenance tasks assigned to technicians.
  • Schedule client site visits for non-service calls and maintenance work.
  • Provide status reports on ongoing projects as required.
  • Adhere to work rules, policies, and safety guidelines.
  • Periodically cover standby phone service according to after-hours procedures.
  • Maintain safety standards as per company regulations.
Position Requirements:
  • At least 1+ year of experience in an HVAC service dispatching role.
  • Strong written and verbal communication skills.
  • Excellent interpersonal skills, with an emphasis on teamwork.
  • Reliability and punctuality are critical for success in this position.
Benefits and Culture:
  • Competitive health insurance options, covering up to 90% of employee coverage.
  • Ancillary benefits including dental, vision, and various savings accounts.
  • Life insurance, training, and growth opportunities.
  • Vacation, holiday, and sick pay, along with short-term disability coverage.
  • 401(k) and profit-sharing plans, employee referral program, and company-sponsored events.
  • Employee discount programs and pet insurance available.
  • Convenient parking and an open-door policy to foster a supportive work environment.


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